Admissions Representative (Remote)

BRYAN UNIVERSITY•Tempe, AZ

7d•$24•Remote

About The Position

The Admissions Representative inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan University. As a change agent for innovation in admissions and higher education, the Admissions Representative embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Admissions Representative is a self-starter, solutions-oriented, and is energized and driven by providing prospective and new students with “best-in-class” advisement that enables students to realize their educational goals.

Requirements

Bachelor’s degree preferred, or equivalent combination of education, training and experience in admissions/enrollment, consultative service, sales or recruiting
Proven track record for consistently achieving results as an individual contributor
Proven track record of delivering excellent customer service
Demonstrates strong verbal and written communication
Proven track record for building and sustaining trusting relationships
Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction
Values higher education and BU’s mission to liberate the innate greatness in people/students
Demonstrates confidence and humility
Demonstrated proficiency in navigating through a PC and multiple software systems required
Office programs, navigating multiple software programs simultaneously and managing high volumes of phone calls and emails required
Ability to work in a virtual environment using advanced software technology
Ability to sit for six to eight hours
Excellent written and verbal communication skills
Excellent interpersonal skills on both an individual and group basis
Effective problem resolution skills
Work effectively as a team member to ensure that departmental goals are met
Ability to prioritize work and perform well under pressure
Ability to manage multiple tasks and meet deadlines
Ability to work at least 40 hours a week
Ability to lift up to 20 pounds

Responsibilities

In the interview process, the Admissions Representative evaluates prospective students’ academic goals and provides an overview of BU’s educational offerings to assist in the prospective student's decision-making process
In the interview process, the Admissions Representative facilitates the applicants’ chosen educational pathway by guiding them through the admissions process in pursuit of an undergraduate certificate, undergraduate, or graduate degree
Throughout the admissions process, the Admissions Representative sets the example of excellence in assisting applicants to succeed and maintains exceptional communication with prospective students, applicants, and enrolled students from the first contact to the beginning of the admissions process and through to the first day of class
Resolving students’ questions and concerns throughout the enrollment process
Utilizing students outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support
Effectively utilize the call center management system statuses to effectively manage inbound calls
Partners with the Associate Dean to create a plan to achieve or exceed monthly performance goals and exhibits personal accountability to execute the plan consistently and effectively
Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities in advisement role and as an informal leader
Effectively utilizes reports and tracking tools to assess individual progress against key performance indicators such as student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach).
Contributes to building a high level of team morale, trust, and mutual support within the team and department
Demonstrates and promotes high ethical standards and adheres to and reinforces all regulatory and compliance standards associated with admissions and higher education while adhering to all policies and standards set by BU, the Department of Education, accreditation, and regulatory bodies
Effectively prioritizes and manages time to consistently achieve monthly goals
Consistently sets proper applicant expectations throughout the admissions process and promotes effective communication between financial aid, student outreach, and other departments to ensure a seamless applicant to the new student experience
Facilitates and contributes to strong, positive relationships within the team, department and interdepartmentally – and promotes student-focused outcomes within all departments
Builds strong departmental and interdepartmental relationships through effective communication and collaboration to ensure students receive the highest level of support
Exhibits a positive attitude with all students, colleagues, and university departments
Embraces innovation and change in a fast-paced environment and adjusts to priorities as needed
Exhibits a well-developed sense of integrity and commitment to student satisfaction
Other duties as assigned