Admissions Manager

Team Recovery Ohio LLC•Toledo, OH

About The Position

This position leads the daily operations of our Admissions Department and plays a critical role in helping clients take their first step toward recovery. This position oversees admissions workflows, staff performance, and cross-department coordination to ensure every client experience is timely, accurate, compliant, and compassionate. You'll serve as a key liaison between Admissions, Intake, Clinical, Medical, Housing, Transportation, and Revenue Cycle teams-making sure clients move smoothly from inquiry to admission with dignity and care. If you're a strong leader who thrives in a fast-paced environment and wants to make a meaningful impact, this role offers both purpose and opportunity.

Requirements

3+ years of progressive leadership experience in behavioral health or addiction treatment admissions
Knowledge of substance use and mental health disorders
Experience with insurance verification, referral processes, and admissions criteria
Familiarity with 12-Step recovery principles
Strong problem-solving, organizational, and communication skills
Ability to respond calmly to urgent or emergency situations
Compassionate, client-centered approach with the ability to collaborate across teams
High School Diploma or GED required
Ability to pass a pre-employment background check and drug screen required.

Nice To Haves

Bachelor's degree in Healthcare Administration, Social Work, or related field preferred
CDCA, LCDC, LPC, or LSW

Responsibilities

Respond to all treatment inquiries (phone, email, online, referral, and social media) with professionalism and empathy.
Verify insurance benefits, assess financial responsibility, and determine eligibility.
Conduct follow-ups and pre-admission outreach to maintain engagement.
Coordinate admissions scheduling based on clinical fit, bed availability, and medical clearance.
Arrange transportation and ensure smooth day-of-admission logistics.
Connect individuals not appropriate for admission with alternative resources.
Maintain accurate, compliant admissions documentation and records.
Track inquiries, authorizations, admissions, denials, and referrals.
Monitor workflows to ensure efficiency and regulatory standards.
Review performance metrics and recommend improvements.
Supervise, train, and support Admissions and Transportation staff.
Foster accountability, teamwork, and strong communication.
Collaborate closely with internal departments and external referral partners.
Build and maintain community relationships that support appropriate placement and access to care.