Admissions Hospitality Assistant (P/T)

Messiah College•Mechanicsburg, PA

53d•Onsite

About The Position

Join our vibrant Admissions team as a professional face of our university! As our Admissions Hospitality Assistant, you'll create those impactful first impressions that help students choose their dream school. You'll coordinate exciting campus events, guide prospective families through important decisions, and be part of a supportive team that values diverse perspectives and experiences. This family-friendly role offers afternoon hours (perfect for morning commitments!), variety in your daily tasks, and the satisfaction of directly impacting students' futures. If you have experience managing multiple priorities while creating positive experiences for young people and their families, this role offers the perfect blend of meaningful work and work-life balance. We particularly value backgrounds that bring unique perspectives to enhance our team's ability to connect with all families.

Requirements

High school diploma or equivalent
At least one year of experience in customer service, hospitality, administrative support, or event coordination (any setting welcome!)
Experience with front-desk responsibilities, phone support, and managing schedules
Comfortable with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and enjoy learning new technology
Create welcoming environments and excel at putting people at ease
Adapt communication style effectively for different audiences - from anxious teenagers to proud grandparents
Skilled at reading situations, handling unexpected challenges, and navigating cross-cultural interactions with professionalism
Take pride in delivering exceptional experiences that exceed expectations
Excel at managing multiple priorities and bringing strategic organization to busy environments
Maintain accurate records with precision and analyze processes to continuously improve operations
Have a keen eye for ensuring all materials represent our university at the highest standard
Skilled at project planning and developing efficient solutions for complex logistical challenges
Build strong working relationships, communicate effectively across departments, and facilitate group conversations
Anticipate problems and implement creative, strategic solutions
Proficient with Microsoft Office Suite and learn new software systems quickly (full CRM and scheduling training provided)
Work well with student workers and colleagues, providing guidance and support as needed
Adapt well to changing priorities, take initiative, and bring unique perspectives that enhance team effectiveness
Dependable and punctual - our team and visitors count on consistent presence
Handle confidential information with discretion and maintain professional boundaries
Proud to represent our university and embody our values in every interaction
Bring strong work ethic and genuine enthusiasm to support our mission of helping students find their path

Nice To Haves

Associate's or Bachelor's degree in hospitality management, communications, education, or related field.
Two or more years in admissions, higher education, hospitality, or customer service
Experience coordinating campus visits, events, or professional scheduling
Background working with young people in educational, mentoring, or developmental settings
Experience managing classroom-like logistics or coordinating activities for groups
Familiarity with CRM systems, databases, and event scheduling software (we'll provide training!)
Experience mentoring student workers or young people
Bilingual in English and Spanish

Responsibilities

Be the welcoming face of our university - greet visitors with warmth and professionalism, ensuring every family feels valued from the moment they arrive
Create an inviting atmosphere - maintain our reception area as a beautiful, organized space stocked with current materials and refreshments that reflect our university's excellence
Connect families with the right resources - handle incoming calls and inquiries with expertise, providing accurate information and directing families to the perfect next steps in their journey
Keep our operations running smoothly - coordinate daily mail processing and supply management to ensure seamless office functions
Coordinate life-changing campus experiences - work with a team to schedule and track prospective student visits, helping families plan their perfect campus exploration
Support memorable events - provide administrative and logistical coordination for all visits and special events
Master complex event logistics - manage scheduling and coordination for specialty appointments during our eight annual scholarship event days, collaborating with the Director of Admissions Hospitality, Assistant Director, and scholarship liaisons
Build campus partnerships - coordinate appointment scheduling with campus partners for visit and event days
Ensure polished communications - review and refine all visitor-facing materials to maintain our professional brand and clear messaging
Mentor student staff - guide student workers in visit operations and event preparation, helping them develop valuable professional skills
Create seamless group experiences - assist with group visit planning and maintain comprehensive documentation
Keep our team organized and efficient - maintain and manage the master daily schedule for Admissions team members, coordinating appointments and tracking travel to ensure optimal office coverage
Anticipate office needs - monitor equipment and supplies, proactively placing orders to keep everything running smoothly
Support strategic initiatives - provide high-level administrative support to Admissions, Enrollment Technology, and Communications teams through data entry, project coordination, and special projects
Provide reliable daily support - maintain consistent attendance as a critical part of our front-office operations
Support travel administration - assist the Executive Assistant for Enrollment Management with travel expense approvals during fall travel season, process check requests for college fairs, and other administrative needs
Maintain professional resources - keep staff business cards current and well-stocked
Coordinate space and logistics - manage room reservations for Enrollment Management staff and events, serving as primary contact for PAWC 310 requests and maintaining organized scheduling systems