Admissions Counselor

Archdiocese of San Antonio•San Antonio, TX

About The Position

MACC invites qualified applicants for the position of Admissions Counselor . The Admissions Counselor espouses the mission of MACC by providing comprehensive admissions and support services, demonstrating professionalism in these efforts. As the designated primary point of contact for new applicants to MACC’s certificate and degree programs, the Admissions Counselor demonstrates exemplary communication skills and provides exceptional customer service. Working closely with the Recruitment & Enrollment Coordinator, the Admissions Counselor supports the five pillars of the work of the Office of Student Affairs: Recruitment, Admissions, Enrollment, Registration, and Graduation, in addition to supporting advising and other initiatives and events executed by the Office of Student Affairs. The Admissions Counselor demonstrates a comprehensive understanding of all programs offered by MACC. This is a grant-funded position ending June 30, 2028, it is subject to change, and may be impacted by external factors.

Requirements

High school diploma or equivalency required
BA preferred
Minimum two years in college admissions, enrollment, or student support services required or similar experience to be considered
Reliable transportation
Valid driver’s license
Valid vehicle insurance
Bilingual (English and Spanish) required
knowledge of Student Information Systems, international students, and church structures.
Experience with computer software such as MS Office and databases such as Student Information Systems.
Belief in and commitment to the mission and core values of MACC as a school of ministry and a school that serves diverse populations.
Must be results and solution-oriented.
Ability to prioritize and manage multiple tasks with a willingness to be flexible when needed.
Ability to work in a fast-paced environment, demonstrating strong prioritization, organization, and follow-up skills.
Ability to deal with change in a constructive and positive way, always focusing on a solution.
Excellent interpersonal, communication and customer service skills. Positive attitude, enthusiasm and energy.
Ability to embrace innovation.
Openness to giving and receiving frequent feedback; a high level of collegiality in working with other student affairs colleagues and campus and community constituencies, along with an ability to build collaborative relationships characterized by mutual respect, trust, and commitment to shared goals.
Integrity, creativity, energy, decisiveness, and capacity to engage and inspire others.
Must be detail-oriented, organized, self-motivated, have good critical thinking and problem-solving skills.
Must work well independently and on a team.
Possess excellent written and verbal skills.
Ability to interpret, adapt, and apply guidelines and procedures as they pertain to the department and the College.
Travel requirements for the position includes some regional travel (10%) and overnight (5%).

Responsibilities

As a member of the Office of Student Affairs, the Admissions Counselor understands and responds to the needs of incoming students during the admissions process
Works closely with the Recruitment & Enrollment Coordinator, facilitating the student admissions process, providing status updates utilizing the master enrollment checklist
Consistently updates and maintains student records using the Student Information System (SIS)
Supports the admissions and advising efforts of the Office of Student Affairs
Provides detailed attention and support to all Student Affairs initiatives
Prioritizes student confidentiality
Engages in appropriate professional development opportunities
Fields all inquiries of new applicants, supporting them through the application process from submission through to registration readiness
Daily monitoring of application status and follow-up on incomplete applications via direct phone calls and email
Reviews all submitted applications, confirming completion including all required attachments i.e. transcripts, letters of intent, personal statements, and other documentation
Ongoing updates of all applicant profiles in Populi (Student Information System-SIS)
Data entry tasks and scanning documents
Complete and support students with onboarding steps such as assigning SIS tags, requesting user credentials in various school systems, and updating SIS as well as master enrollment checklist.
Submits weekly report to Recruitment & Enrollment Coordinator for all complete applications for final review before course registration
Supports the Director of the Office of Student Affairs in communication with partnering institutions for collaborative students
Process all transcript requests for current students and MACC alumni
Pre-orientation communication, including sending confirmations, schedules, and what to bring
Assists Recruitment & Enrollment Coordinator with new student orientation (NSO) readiness, including packets, name tags, ID badges, sign-in, room set up, mail-out of NSO packets to online students
As the Office’s first point of entry, fields inquiries
Supports the Office’s communications and collaborative efforts with all program directors, formators, and collaborative institutional partners
Supports Student Affairs Office and the campus with special events as needed and requested
Ongoing check-ins with students two – three weeks into class starts to ensure they are acclimating and have no barriers to participation
Serve as the “first stop” for low level student concerns, escalating when necessary to the Director of Student Affairs
Assist students in understanding basic academic policies
Provide reminders regarding important academic deadlines (drop/add, registration windows, document submission)
Help identify when students may need additional support (language, absence patterns, etc.) and refer them appropriately
Leverages alumni organization development through support and engagement with current students including but not limited to fielding calls, task completion and support for alumni events
Assists the Office of Student Affairs in unilateral initiatives with collaborative partnering institutions
Contributes to development of departmental processes and procedures including document creation, completion, and filing
Exercises exemplary communication and creative skills in support of student advocacy and support
As a member of the graduation committee, actively participates in committee meetings
Creates and manages graduation announcements and their distribution
Supports production of graduation liturgy program
Supports all tasks leading up to, during, and after the event
Adheres to safety training and protocols daily and takes precautionary measures, ensuring the safety and well-being of others.
Responsible for protecting the confidentiality or material obtained in the service with the organization including but not limited to client names and information, services rendered to clients, donors’ names and gifts, internal and external investigations, or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes commitment to the Mission and Vision of the organization.
Performs other duties as assigned.