Admissions Counselor I

Naropa University•Boulder, CO

3d•$20 - $23•Hybrid

About The Position

Reporting to the Associate Director of Admissions, the Admissions Counselor I represents Naropa University to prospective students and organizations. Their primary role is to convert inquiries into applicants into enrolled students. The successful Admissions Counselor I exhibits superior customer service skills and professionalism throughout a multitude of daily interactions and communications with prospective students, including phone and video calls, texts, emails, and information sessions. They balance daily proactive and reactive communication, must have an eye for detail, and be comfortable utilizing various software platforms, including a Customer Relationship Management (CRM) system. Candidates must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumnx, administrators, and staff.

Requirements

Bachelor’s degree
1 – 2 years relevant experience in higher education, customer service, sales, or a related field.
Ability to meet students where they are, actively listen, and treat others with kindness, compassion, and respect.
Understanding of and commitment to upholding the vision and mission of Naropa University through aligned personal behaviors, actions, and communications.
Higher personal level of motivation, strong sense of initiative and self-direction.
Adaptability and agility through inevitable organizational change.
Strong presentation and interpersonal skills. Comfortable speaking in front of groups and working one-on-one with prospective students.
Intermediate knowledge of Microsoft Office Suite
Intermediate understanding of CRM (Ellucian Recruit) and/or other database management systems.
Ability to quickly learn various software systems and platforms with a sharp eye for detail.
Valid Driver’s License unrestricted for at least 3 years, a satisfactory driving record, and ability to drive locally and regionally as part of work activities; occasional travel (fewer than 5 days/year) may be required.
All job candidates must demonstrate an appropriate level of understanding of and appreciation for the values of Naropa University and the capacity to demonstrate an integration and embodiment of these values as evidenced in work, communication, collaboration styles, and other general workplace behaviors.

Nice To Haves

Experience using marketing automation/email platforms.
Prior experience in contemplative or nontraditional education.
Bilingual Spanish/English.

Responsibilities

Manages a portfolio of prospective students, including but not limited to recruitment, inquiry conversion, application review and processing, interview support, financial aid counseling, and yield work.
Proactive outreach and responsive communication with prospective students at every stage of the admissions funnel.
Develops and maintains relationships with prospective students and their support systems from the inquiry stage throughout the admissions funnel utilizing various communication tactics and platforms.
Represents the University at recruitment and admissions events such as school visits, conferences, fairs, open houses, and receptions.
Hosts group and individual information sessions in person and via video; leads campus tours.
Maintains up-to-date information on Naropa’s academic programs, policies, and student supports through attendance at University events and meetings; by developing relationships with students, faculty, and staff across the University; and with active participation on University committees and sub-committees.
Coordinates and supports marketing efforts for assigned degree programs, including but not limited to ensure website and other marketing/communication materials are accurate and up to date.
Provides admissions leadership for one or more of the following prospective student segments: veterans, international students, first-generation college students, students of color; online learners.
Provides support for various campus admissions events as directed.
Enters and maintains accuracy of student records in institutional databases, including biographical information, test and education records, supplemental application material processing, etc.
Acts as Designated School Official to support incoming international students, including SEVIS training, reviewing documentation for international students, and issuing immigration documents.
Other duties as assigned

Benefits

Naropa recognizes the following holidays throughout the year: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Fall Break, 4th Thursday and Friday in November, and Winter Break, the last two weeks in December encompassing the Christmas holiday as well as New Year’s.
Naropa’s health and welfare benefits include the following: medical, dental, vision, FSA, HSA, employer-paid short-term and long-term disability, employer-paid life insurance and accidental death and dismemberment, an employer-sponsored pre-tax retirement savings plan, which includes up to 2.5% employer matching, and a variety of voluntary, employee-paid supplemental insurance plans.
A comprehensive benefits package is available to full-time employees who work a minimum of 30 hours each week.
Employees who work 20 – 29 hours each week are eligible for only the employer-paid short-term & long-term disability, employer-paid life insurance & accidental death and dismemberment, and the retirement plan, which includes up to 2.5% employer matching.
Employees who work fewer than 20 hours per week are eligible to participate in Naropa’s retirement plan only, which includes up to 2.5% employer matching.
All regular full-time and part-time faculty and staff, including student workers, accrue sick leave benefits.
Full-time and part-time staff positions accrue vacation and personal time.
All leave accrual rates vary based on the position, hours worked, and years of service.
The University recognizes the importance of including its employees in its organizational mission and values and welcomes employees into the classroom to “touch the magic.” Specifically, regular employees are provided generous tuition remission opportunities for themselves and their family members.
Naropa University participates in the Council of Independent Colleges Tuition Exchange Program (CIC-TEP). CIC-TEP is a network of CIC colleges and universities willing to accept, tuition-free, students from families of full-time employees of other CIC participating institutions (full-time as designated by the employer/institution).