Admissions Counselor Assistant 26/27

Covenant College Students•Lookout Mountain, GA

2d•Onsite

About The Position

OPPORTUNITY Learn customer service skills and gain exposure to a variety of office administrative tasks. DUTIES & RESPONSIBILITIES Assist an individual admissions counselor in their work. This includes but is not limited to: Relaying information about all aspects of the college (with special attention to Admissions and Financial Aid) and any individualized pertinent information to prospective students Communication through a variety of mediums: text (GoogleVoice), phone calls, email, handwritten notes, and in-person Organizing travel details and conducting regional research; including gathering information from churches and schools and occasionally Representing Covenant College at a school fair or visiting a church with an AC Organizing prospective students' recruiting information and reporting pertinent information to your AC regarding recruit communication Be familiar with and appropriately record all communications in Slate Supervise one, 3.5 hour, evening or Saturday shift each week, will report to the AC(s) on duty during the same shift Follow all guidelines as specified in the Assistant Admissions Counselor manual Preferred 10 hours of work per week If aptitude is shown, there are opportunities for an increased variety of tasks, including occasional tours, hosting overnight, and occasional visit desk coverage. Occasionally serving in various roles for Admissions Events Helping with registration Airport/bus pick-ups Giving Tours Participating in virtual recruiting events/calls Cold-calling prospective students to share information about Covenant, the application process, and visits. Attend mandatory Assistant Admissions Counselor training sessions COMPETENCIES Must be a Covenant student participating in the work-study program The ability to clearly and effectively communicate why he/she chose to attend Covenant College Excellent oral (particularly over the phone) and written communication skills Strong initiative to complete tasks with minimal supervision Energy and empathy to engage prospective students and parents from a variety of backgrounds Robust relational and storytelling capabilities Acute attention to detail and administrative tasks to be completed promptly

Requirements

Must be a Covenant student participating in the work-study program
The ability to clearly and effectively communicate why he/she chose to attend Covenant College
Excellent oral (particularly over the phone) and written communication skills
Strong initiative to complete tasks with minimal supervision
Energy and empathy to engage prospective students and parents from a variety of backgrounds
Robust relational and storytelling capabilities
Acute attention to detail and administrative tasks to be completed promptly

Nice To Haves

At least 2 semesters of work experience in Admissions or Visit Staff
Office work experience
Involvement in clubs or organizations at Covenant and/or campus leadership (current or previously held at Covenant)
Resume skills development (NACE Competencies required by employers) to be developed
Career & Self-Development including interpersonal skills and learning basic office skills that can be translated to many other workplaces.
Communication in the form of phone calls, emails, and text messages with students, as well as in-person interactions during visit events. Also communication with your manager!
Critical Thinkin g is in the form of learning problem solving when students ask you questions you don't necessarily know the answers to.
Global Literacy is displayed by interacting with students all over the country, and sometimes the world.
Leadership through leading by example in a team setting.
Professionalism by taking ownership of your schedule in a job that encourages you to take responsibility for your work.
Teamwork through working on a team that builds each other up and seeks to encourage each other in their work for the kingdom!
Technology by learning our CRM database and how to interpret student information.

Responsibilities

Assist an individual admissions counselor in their work.
Relaying information about all aspects of the college (with special attention to Admissions and Financial Aid) and any individualized pertinent information to prospective students
Communication through a variety of mediums: text (GoogleVoice), phone calls, email, handwritten notes, and in-person
Organizing travel details and conducting regional research; including gathering information from churches and schools and occasionally Representing Covenant College at a school fair or visiting a church with an AC
Organizing prospective students' recruiting information and reporting pertinent information to your AC regarding recruit communication
Be familiar with and appropriately record all communications in Slate
Supervise one, 3.5 hour, evening or Saturday shift each week, will report to the AC(s) on duty during the same shift
Follow all guidelines as specified in the Assistant Admissions Counselor manual
Attend mandatory Assistant Admissions Counselor training sessions
Helping with registration
Airport/bus pick-ups
Giving Tours
Participating in virtual recruiting events/calls
Cold-calling prospective students to share information about Covenant, the application process, and visits.