Admissions Coordinator

Lifepoint Health • Oklahoma City, OK

6h

About The Position

At Mercy Rehab Hospital OK City South, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. How you’ll contribute The Admission Coordinator will work under the direction of the Director of Business Development and be responsible for patient admissions, insurance verification and other insurance verification duties as directed. This individual will be responsible for obtaining the necessary demographic information of the patient which may require interviewing patients or their representatives. This position is also responsible for preparing/processing admitting forms and keeps abreast of all new insurance updates and regulations.

Requirements

• High School diploma required.
• Minimum of 2 years of experience in Admitting and/or medical insurance preferred.
• Experience in handling patient admissions preferred.
• Extensive knowledge of insurance and their benefits and admitting forms.
• Proficiency in recording admission reservations.

Nice To Haves

• Some college preferred.
• Management experience preferred.

Responsibilities

• Leads the admissions office process in IRF sites.
• Coordinates all facility tours provided to potential patients and guests – providing outcomes and clinical data pertaining to their specific needs.
• Ability to independently make decisions on prioritization of processing referrals and insurance authorizations based on clinical readiness.
• Compiles reports on patient outcomes data for liaisons and partner healthcare centers.
• Attends Hospital-wide operations meetings to report on potential admissions, patient needs, and pipeline information.
• Maintains open communication with liaisons and internal staff regarding bed availability and staffing.
• Coordinates the flow of information through the admissions process and forwards to appropriate departments for the successful completion of admission.
• Collect and record all information necessary for admitting patients.
• Immediately notifies appropriate rehab liaison to perform a clinical evaluation.
• Communicates admission status and coordinates all aspects of rehab admission.
• Pre- Admit all patients into appropriate EMR/Billing system – obtain correct demographic, clinical, and insurance information.
• Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay and if pre-certification is required, in order to complete Insurance Benefit Verification form.
• Obtain Pre-certification for inpatient rehabilitation stay and document necessary information for case management to follow up once patient admits.
• Answers telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call.
• Notifies appropriate departments of patient’s anticipated admission date/time.
• Inputs new referrals into EMR for clinical liaison to complete Pre-admission screen
• Informs the patient of their verified insurance benefits and refers them to the appropriate finance department for further billing questions.
• Creates working patient files to track progress with patient’s admission
• Maintains confidentiality of patient medical records information in accordance with hospital’s defined policies and procedures.
• Coordinates denial information with liaisons for follow-up communication to referral sources, families and physicians.
• Continuously updates referral logs to indicate patients admission, pending, or denial status and reason for denial
• Provides current list of all pending referrals to liaisons, and necessary hospital staff
• Notifies insurance provider of patient’s admission and updates authorization information, as needed.
• Provides monthly information on conversion ratios.
• As needed, completes admitting paperwork, obtaining appropriate signatures, reviews information with the patient and family, obtains patient identification and insurance cards for copy.
• Additional duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Personal and career development education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED