Admissions Coordinator

Synergy Mental Health and Wellness Integrated•Tempe, AZ

just now

About The Position

Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics. This position is responsible for processing all patients through the admission process.

Requirements

Knowledge of Valant Electronic Medical Record System.
Knowledge of Hubspot CRM systems or the ability to be trained to learn the system.
Knowledge of healthcare terminology and knowledge of different levels of mental health or substance use treatment programs or levels of care.
Effective oral and written communication skills.
Effective problem-solving skills and ability to multitask.
Effective planning and organizational skills.
Ability to communicate effectively with patients and co-workers.
Ability to adhere to safety policies and procedures.
Ability to use good judgment and to maintain confidentiality of information.

Nice To Haves

Associate's degree in healthcare or related field or the equivalent of experience (1-3 years) of direct experience in the healthcare field.
Background in healthcare or related field.
Knowledge of either mental health admissions or substance abuse treatment admissions process.

Responsibilities

Receive inbound calls, lead forms, or fax referrals for patient treatment and assess need for level of care.
Manage inbound referrals via phone, fax or walk in patients.
Create electronic medical records, utilize inbound CRM to track referrals, update medical records and CRM on a daily basis.
Collect insurance information and verify insurance plans.
Oversee and maintain patient intake documentation, and paperwork compliance (e-signature document completion).
Oversee and maintain patient portal compliance.
Oversee and maintain CRM record status.
Communicate and work with the clinical team to assess patient needs.
Provide ongoing appointment scheduling.
Follow up with patients to assist completing admission steps.
Maintain and oversee any additional referral platforms.
Provide reporting on all aspects of admissions.
Perform other duties as assigned.