Admissions Coordinator

Friends Homes•Greensboro, NC

19d•Onsite

About The Position

Love where you work! – Now Hiring Admissions Coordinator at Friends Homes! Position Details: Shift(s): Full-time, typically Monday through Friday (occasional evenings/weekends as needed) Salary: based on experience Location: On-site position Why Friends Homes? Friends Homes is a Life Plan Community committed to providing exceptional care and meaningful connections for older adults across all levels of service. We foster a supportive, faith-based environment where team members are valued, respected, and empowered to make a difference every day. Whether you're providing direct care, supporting wellness and engagement, or serving behind the scenes, your work at Friends Homes is part of something greater—a mission-driven community built on compassion, dignity, and teamwork. Perks & Benefits for YOU: At Friends Homes, we care for our team like family. All team members enjoy access to: Discounted meals from select on-site venues Access to employee gyms and indoor pool Onsite employee health clinic Excellent medical, dental, and vision insurance Insurance options for family members Disability and life insurance coverage Multiple spending account options (e.g., FSA) 401(k) Retirement Plan Paid Annual Leave (PAL) Access to earned wages before payday Employee scholarship opportunities Referral bonus program Employee Assistance Program (EAP) Credit union membership options Discounted tickets and local perks Fun employee events throughout the year A faith-based, mission-driven community with a strong team spirit! What You’ll Do: As the Admissions Coordinator, you’ll play a vital role in ensuring smooth transitions for prospective residents entering Friends Homes and moving through our continuum of care. Your responsibilities include, but are not limited to: Coordinate Admissions Process: Manage and track all inquiries and applications for assisted living, skilled nursing, and memory care Schedule and conduct tours, interviews, and assessments Ensure compliance with admission criteria and state/federal regulations Resident Intake & Onboarding: Facilitate completion of required paperwork (applications, medical evaluations, financial disclosures) Coordinate move-in logistics, including room readiness, welcome materials, and orientation Communicate with family members, POAs, and referral sources Collaboration & Communication: Partner with Marketing, Nursing, and Finance to support seamless transitions Act as a liaison between prospective residents and internal teams Attend interdisciplinary meetings regarding incoming residents Documentation & Compliance: Maintain accurate records in CRM systems (e.g., MatrixCare, PointClickCare, Salesforce) Ensure all documentation meets internal policies and regulatory standards Reporting & Metrics: Track and analyze admissions data Report trends and recommend improvements Level of Care Transitions: Participate in weekly transitions meetings Track and facilitate internal transitions across care levels Maintain up-to-date knowledge of room availability Sales & Lead Management: Meet or exceed occupancy and census goals Follow up with leads and partner with Marketing on campaigns and outreach Prepare activity reports for leadership Requirements: Required: High School Diploma or GED 1–2 years of experience in admissions, case management, or marketing in senior living, healthcare, or long-term care Knowledge of senior living/skilled nursing regulations Excellent communication and interpersonal skills Proficiency in Microsoft Office and CRM/admissions software Preferred: Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Gerontology, or related field Experience using systems like PointClickCare or MatrixCare Ability to manage multiple priorities in a fast-paced setting Empathy and patience when working with older adults and families Apply Now! At Friends Homes, every team member plays a meaningful role. If you’re passionate about serving others and want to grow in a supportive, values-driven community, we’d love to hear from you!

Requirements

High School Diploma or GED
1–2 years of experience in admissions, case management, or marketing in senior living, healthcare, or long-term care
Knowledge of senior living/skilled nursing regulations
Excellent communication and interpersonal skills
Proficiency in Microsoft Office and CRM/admissions software

Nice To Haves

Associate’s or Bachelor’s degree in Healthcare Administration, Social Work, Gerontology, or related field
Experience using systems like PointClickCare or MatrixCare
Ability to manage multiple priorities in a fast-paced setting
Empathy and patience when working with older adults and families

Responsibilities

Manage and track all inquiries and applications for assisted living, skilled nursing, and memory care
Schedule and conduct tours, interviews, and assessments
Ensure compliance with admission criteria and state/federal regulations
Facilitate completion of required paperwork (applications, medical evaluations, financial disclosures)
Coordinate move-in logistics, including room readiness, welcome materials, and orientation
Communicate with family members, POAs, and referral sources
Partner with Marketing, Nursing, and Finance to support seamless transitions
Act as a liaison between prospective residents and internal teams
Attend interdisciplinary meetings regarding incoming residents
Maintain accurate records in CRM systems (e.g., MatrixCare, PointClickCare, Salesforce)
Ensure all documentation meets internal policies and regulatory standards
Track and analyze admissions data
Report trends and recommend improvements
Participate in weekly transitions meetings
Track and facilitate internal transitions across care levels
Maintain up-to-date knowledge of room availability
Meet or exceed occupancy and census goals
Follow up with leads and partner with Marketing on campaigns and outreach
Prepare activity reports for leadership