Admissions Concierge

Brickyard Healthcare•Bloomington, IN

About The Position

We rely on our Admissions Concierge to be Responsible to develop and build relationships with medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, other senior centers, and community contacts. Responsible for all activities related to admission of residents to facility. Why Work For Us? Competitive compensation Excellent Health Benefits packages Career advancement opportunities Education reimbursement program of up to $7,500 per year Flexible scheduling available Excellent pay with multiple incentives: Benefits & Conditions: No waiting period for enrollment Three health plan options Delta Dental VSP Vision Free Basic Life Insurance Disability, Critical Illness, Accident & Legal Coverage 401(k) Retirement Plan Employee Assistance Program

Requirements

High school diploma or equivalent (additional education or certifications may be preferred).
Previous experience in customer service, hospitality, or a similar role is a plus.
Excellent communication and interpersonal skills.
Empathy and patience when working with seniors.
Strong organizational and multitasking abilities.
Basic computer skills for managing records and reservations.
Knowledge of emergency response procedures (CPR and First Aid certification may be required).

Responsibilities

Initiation of leads through relationships with qualified sources and contact with patients and families
Responds to all inquiry calls from hospital discharge planners, families and other referral sources.
Works with location leadership to implement plan for documenting inquiries received during evenings, weekends, and other times of absence
Manages all electronic referral systems, profiles, contracts, access updated on a timely basis
Manages the admission process by maintaining updated bed availability and facility services information at all times.
Manages the inquiry process professionally, timely and with appropriate follow up.
Effectively manages occupancy levels and census/premium mix enhancement
Ensures the closing of all leads
Develops and maintains relationship with the Director of Nursing Services and the Business Office Manager to assure appropriate and efficient decisions about prospective admissions. Recommend admissions decisions to facility management.
Communicate with nursing and housekeeping about appropriate room and bed selection
Ensures appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission and communicate special needs of new admits to staff ensuring a smooth transition
Monitors and evaluates customer satisfaction and patient service evaluations
Works with marketing department to place advertisements, update website and services available to include photography, copy, service evaluations, etc.
Ensures property has appropriate collateral and marketing pieces available
Utilizes company provided tools and calendar effectively