Admission Counselor

Akua Behavioral Health•Newport Beach, CA

22h•$21•Remote

About The Position

The Admissions Counselor plays a critical role in supporting new clients through the admissions and financial clearance process. This individual ensures every client receives timely access to care while maintaining accuracy, empathy, and professionalism in every interaction. You will act as a key liaison between prospective clients, families, referral sources, and internal departments to facilitate smooth admissions and financial transparency.

Requirements

Previous experience in admissions, client finance, or insurance verification preferred (behavioral health or healthcare setting ideal).
Strong communication and organizational skills with the ability to multitask in a fast-paced environment.
Compassionate, solution-oriented approach with a focus on client well-being.
Proficiency in EMR systems and Microsoft Office Suite.
High school diploma or equivalent required; associate or bachelor’s degree preferred.

Responsibilities

Respond promptly to all inquiries about the facility and available programs within established timeframes.
Build professional relationships with clients, families, and referral sources.
Verify insurance benefits and confirm active coverage before admission.
Communicate findings clearly to leadership, finance, and clients.
Collaborate with clinical and admissions teams to ensure proper clinical fit and placement.
Collect and review all referral and clinical documentation prior to admission when possible.
Schedule and complete pre-admission assessments and communicate recommendations.
Prepare and maintain accurate medical record documentation (e.g., facesheets, waivers, and financial packets).
Obtain initial pre-authorizations for treatment in line with payer requirements.
Admit clients into the EMR system and complete all admission documentation with accuracy.
Provide clear financial explanations and ensure clients receive and complete all required forms.
Demonstrate empathy, professionalism, and urgency in every client interaction.
Recognize and respond effectively to client needs and concerns, ensuring immediate access to care and patient safety.