Admission Coordinator

Gentiva Health Services•Jacksonville, FL

38d

About The Position

Why You'll Love This Role: + Make a real impact at a critical time in people's lives + Work in a collaborative environment with a caring, mission-driven team + Help coordinate timely, compliant, and efficient hospice admissions + Enjoy the flexibility and purpose of working in a patient-facing healthcare role

Requirements

High school diploma or equivalent
Previous experience in customer service
Strong skills in communication, organization, negotiation, public relations, and data entry
Familiarity with Microsoft Office and healthcare systems

Nice To Haves

LPN/LVN license or bachelor's degree in Nursing, Business, Psychology, or Social Work
Hospice or medical office experience
Knowledge of hospice admission regulations, compliance, and insurance processes

Responsibilities

Serve as the primary point of contact for new patient referrals
Initiate outreach to patients and families within 1 hour of referral
Coordinate all admissions within the company's 3-hour commitment window
Verify insurance benefits, payer source, and secure authorizations for hospice care
Communicate pending admissions to appropriate clinical and admission staff.
Collaborate with clinical teams, billing coordinators, and external referral sources
Enter accurate patient data and documentation into the electronic system
Participate in morning stand-up meetings, marketing activities, and outreach including seeking new referrals sources and developing strategies for company growth
Prepare marketing reports regarding referral statistics.
Maintain communication with pending and Not Taken Under Care (NTUC) patients
Support weekend and on-call admissions as needed

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)