Administrator I-Systems

Westlake•Houston, TX

10d

About The Position

As a Windows Administrator, provide all Westlake Corporate entities with Windows Administrative & support services, including hardware installation, software installation, and specifications for requisitioning computer hardware and software. Provide technical support to corporate server admin and to the IT Coordinators supporting the NAPCO and Royal plants. Assist with implementation of system infrastructure for the whole enterprise computer system.

Requirements

Good written and oral communication skills.
Good technical documentation skills.
Good interpersonal skills.
Ability to present ideas in non-technical user-friendly language.
Ability to conduct research into IT operational issues, standards and products as required.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Able to work weekend and evening hours for maintenance and emergency work
College diploma or university degree in the field of computer science is preferred.
Good understanding of IT operations, theories, principles, and practices.

Nice To Haves

Certifications in Microsoft Windows Enterprise Products including Exchange, Sharepoint administration, or Web Services are not required.

Responsibilities

Receives instruction, direction, guidance from others
Performs routine assignments at entry level
Follows structured work assignments
Uses existing procedures to solve routine problems
Coordinate resolution of issues when alerted by on-call emergency phone during assigned rotation period
Work with senior team members to apply security patches and upgrades to all Windows OS and application software.
With proper oversight, maintain standard Windows services like Print, file, DNS, DHCP.
Assists team members, scan server logs for abnormal operations and security activities.
Follow Standard Operating Procedures (SOP) to ensure consistent server management.
Store copies of all server software and upgrades for future use on the departmental network share.
With direction from senior team members, ensure all daily backup jobs complete as scheduled.
Coordinate with service companies for maintaining off-site storage and weekly pickup/return of backup tapes.
Assist senior team members allocate file space on network server(s) for user application software, dynamically expanding this space as usage warrants.
Ensure anti-virus software is operating properly on all servers.
Recognize and triage third level support issues like troubleshooting user problems with applications, e.g., slow processing, apparent malfunctions, explanation of vendor technical documents.
Work with senior team members to install new operating systems for Windows servers.
Work with senior team members to replace software for major applications,
Assist senior team members, assess latest server technology, backup devices, etc. and recommends choices as technology evolves.
Work with senior team members evaluate packaged software for end users based on user requirement and vendor specifications.
Work with senior team members to determine configuration requirements, e.g., Server, PC, Bandwidth, etc.
Work with senior team members setup evaluation copy of software for testing by users and IT.
Any additional responsibilities or tasks as assigned.