Administrator, Human Resources

Estes Express Lines•Richmond, VA

14h

About The Position

Responsible for handling employee hotline calls within a high volume call center environment. Respond to employee and manager inquiries regarding the interpretation of established Human Resource policies and procedures. Review, research, prepare and process unemployment claims; serves as company representative in unemployment hearings as necessary. Maintain knowledge of state and federal laws in order to mitigate legal risks and ensure compliance in the areas of employee relations and unemployment claims. Responsible for conducting routine audits, e.g., state and federal law employment posters; and reviewing employee related information such as payroll, attendance, and performance for unemployment claims. Summarize findings of employee relations issues and refer to management for resolution. Interact and respond to employees, managers, and outside agencies regarding, unemployment hearings and Human Resource inquiries. Exhibit appropriate problem-solving and conflict resolution techniques when assisting employees and management. Gather and report statistical information of employee data as requested by management Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background (degree in HR, Business or closely related field and/or SHRM certification preferred)
Minimum of 3 years relative experience in Human Resources or fast-paced office environment preferred
Minimum 1 year employee relations experience and/or experience processing unemployment claims required
Strong working knowledge of applicable local, state, and federal laws and regulations
Excellent verbal and written communication skills
Proficiency in Microsoft Office, to include Excel, Word, Access and Outlook highly preferred
Must possess strong organizational skills
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

degree in HR, Business or closely related field and/or SHRM certification preferred
Proficiency in Microsoft Office, to include Excel, Word, Access and Outlook highly preferred

Responsibilities

Handling employee hotline calls within a high volume call center environment.
Respond to employee and manager inquiries regarding the interpretation of established Human Resource policies and procedures.
Review, research, prepare and process unemployment claims
Serves as company representative in unemployment hearings as necessary.
Maintain knowledge of state and federal laws in order to mitigate legal risks and ensure compliance in the areas of employee relations and unemployment claims.
Responsible for conducting routine audits, e.g., state and federal law employment posters; and reviewing employee related information such as payroll, attendance, and performance for unemployment claims.
Summarize findings of employee relations issues and refer to management for resolution.
Interact and respond to employees, managers, and outside agencies regarding, unemployment hearings and Human Resource inquiries.
Exhibit appropriate problem-solving and conflict resolution techniques when assisting employees and management.
Gather and report statistical information of employee data as requested by management
Regular attendance is required.
Perform any and all other duties as assigned.