Administrator - High & Heavy

Glovis•Kokomo, IN

22h•$63,000 - $69,000•Onsite

About The Position

The Administrator- High & Heavy is responsible for overseeing end-to-end import, export, and inland logistics operations for key accounts. This role serves as a primary point of contact for customers, maintaining a high level of direct engagement and collaboration. The incumbent will design and implement optimized logistics solutions aimed at reducing costs, enhancing service performance, and driving operational efficiency, while building strong, long-term customer relationships to support sustainable business growth.

Requirements

Excellent written and verbal communication skills Required
Proficient with PC skills, MS Office products (Excel, Word, PowerPoint, and Outlook) Required
Outstanding problem solving, organizational, communication, and interpersonal skills Required
Experience with CRM system Required
H.S Diploma/G.E.D Required
5 - 8 Years of Experience in SCM, Logistics, or Freight Forwarding Required

Nice To Haves

Bachelor's Degree Preferred
6 - 9 Years of Experience in SCM, Logistics, or Freight Forwarding Preferred

Responsibilities

General 3PL operations (Inbound, Outbound, In-land, and Warehouse/Distribution)
Manage end-to-end 3PL operations, including inbound, outbound, inland transportation, and warehouse/distribution activities, ensuring alignment with customer requirements and contractual service levels
Oversee the transportation of freight across multiple modes and ensure high customer satisfaction through timely, accurate, and proactive communication with internal and external stakeholders
Provide operational guidance and support to freight forwarding and operations teams in response to urgent, time-sensitive, or exception-based transportation requirements
Manage and maintain departmental operational functions, including billing, accruals, cost control, reporting, and recordkeeping, in compliance with internal policies and applicable state and federal regulations
Own and manage assigned key customer accounts, focusing on relationship retention, service performance, and the expansion of share of business through value-added logistics solutions
Monitor service performance and ensure that all service failures, delays, or exceptions are thoroughly investigated, followed up, and addressed through corrective and preventive actions
Implement, standardize, and continuously improve air freight forwarding operational procedures for import and export
Collaborate with Sales, Procurement, and Finance teams to support pricing, quoting, and contract execution, ensuring operational feasibility and margin alignment
Support system accuracy and data integrity within internal and client’s ERP systems
Follow leadership direction with a high level of accountability, ensuring timely execution and transparent reporting
Manage and monitor freight forwarding accounts receivable and accounts payable
Prepare FF month end Support Finance & Accounting department for invoice, inquiries, aging, and reconciliation Customer services and client management
Ensure that all personnel are providing a high level of customer service to both internal and external customers
New accounts operation set-up support and competitive analysis
Accomplish top management mission by completing related results as needed
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement