Administrator, Energy Efficiency Programs (Hybrid)

Eversource Energy•Berlin, CT

7d•Hybrid

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. This role supports program implementation through direct interaction with customers interested in energy efficiency services. Performs administrative tasks directly related to the daily implementation and support of residential and commercial and industrial energy efficiency programs. Responsible for managing customer interactions including call activity, internet activity and tracking system lead processing for residential and/or commercial/industrial customers, as needed. May also aid in reporting and rebate processing for energy efficiency programs. Individual may also provide administrative support to other areas of Energy Efficiency.

Requirements

Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization and flexibility to change.
Strong written and oral communication skills are critical to effectively fulfill the role of this position.
Strong working knowledge of Microsoft Excel, Word and Power
Ability to review general technical and detailed program information and communicate to customers and third-party contractors.
Associates degree in business, marketing or the equivalent work experience
Five (5) plus years related experience required
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.

Responsibilities

Responsible for working directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements.
Works directly with contractors to provide customer information for energy efficiency services.
Utilizes various company systems to verify customer data and set customers up with appropriate services.
Provides program guidance to customers and contractors seeking to participate in energy efficiency programs.
Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders.
Supports Energy Efficiency Consultants with various assignments related to program implementation and tracking.