Administrator, Energy Efficiency Programs (SW)
About The Position
Drive the success of energy efficiency programs by serving as the first point of contact for customers eager to reduce energy use and costs. In this dynamic role, you’ll manage customer interactions across multiple channels: phone, web, and tracking systems—ensuring a seamless experience from inquiry to implementation. You’ll play a key part in program delivery by handling lead processing, supporting rebate and reporting activities, and providing essential administrative support for residential, commercial, and industrial initiatives. Your work will directly contribute to advancing sustainability and helping customers achieve their energy goals.
Requirements
- Works well as a team player, a self-starter, demonstrated multi-tasking ability, strong sense of prioritization and flexibility to change.
- Strong written and oral communication skills are critical to effectively fulfill the role of this position.
- Strong working knowledge of Microsoft Excel, Word and Power
- Ability to review general technical and detailed program information and communicate to customers and third-party contractors.
- Associates degree in business, marketing or the equivalent work experience
- Five (5) plus years related experience required
Responsibilities
- Responsible for working directly with customers to provide correct energy efficiency information and/or referral services and determines program eligibility requirements.
- Works directly with contractors to provide customer information for energy efficiency services.
- Utilizes various company systems to verify customer data and set customers up with appropriate services.
- Provides program guidance to customers and contractors seeking to participate in energy efficiency programs.
- Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders.
- Supports Energy Efficiency Consultants with various assignments related to program implementation and tracking.
Benefits
- Eversource offers a competitive total rewards program.
- Salary is commensurate with your experience.
- This position is eligible for a potential incentive.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
