Administrative Technician
About The Position
Join Our Team at the Nebraska DMV! Do you enjoy helping people from all walks of life? Are you looking for a career in a solution-focused, cooperative environment? If so, we invite you to join our team at the Nebraska Department of Motor Vehicles (DMV). This position offers a unique opportunity to serve the public in person, online, and over the phone. You'll be part of a fun, supportive team in a progressive state government department. No prior experience necessary—comprehensive on-the-job training is provided! Why You’ll Love Working Here Excellent benefits package, including: o 13 paid holidays o 12 vacation days and 12 sick days per year o A generous 156% retirement match by the State A supportive and inclusive work culture Opportunities for professional growth and advancement Make a real impact on road safety and public service in Nebraska What You’ll Do As a member of the Financial Responsibility Division, you’ll help keep Nebraska roads safe by supporting key compliance and safety efforts. Job duties could include, but are not limited to: Process, approve, and deny ignition interlock permit applications and affordability funding applications. Work closely with courts and interlock companies while assisting applicants in navigating the interlock process. Responding to the public through multiple channels, including: o Live Chat from the DMV website o Phone inquiries o In-person customer service at the DMV office Reviewing and verifying records, including driving history, court documents, crash reports, and insurance information Collaborating with a 13-person team focused on identifying drivers with unsafe histories and taking appropriate action Maintaining accurate documentation of case actions, communications, and findings
Requirements
- Coursework/training or experience related to research, presentation, or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work, including use of computer software such as word processing, spreadsheets, and database management.
- Must pass fingerprinting and a background check conducted by the Nebraska State Patrol
- Keen eye for detail and accuracy
- Ability to manage multiple tasks and deadlines
- Excellent verbal and written communication
- Patience and empathy when assisting frustrated customers
- Strong sense of responsibility and reliability
- Efficient and accurate typing skills
- Commitment to ethical use of state resources
Nice To Haves
- Detail-oriented, organized, and able to prioritize tasks
- Technically proficient with common software (e.g., Microsoft Word, Excel, databases)
- Eager to learn, grow, and contribute
Responsibilities
- Process, approve, and deny ignition interlock permit applications and affordability funding applications.
- Work closely with courts and interlock companies while assisting applicants in navigating the interlock process.
- Responding to the public through multiple channels, including: o Live Chat from the DMV website o Phone inquiries o In-person customer service at the DMV office
- Reviewing and verifying records, including driving history, court documents, crash reports, and insurance information
- Collaborating with a 13-person team focused on identifying drivers with unsafe histories and taking appropriate action
- Maintaining accurate documentation of case actions, communications, and findings
Benefits
- 13 paid holidays
- 12 vacation days and 12 sick days per year
- A generous 156% retirement match by the State
- A supportive and inclusive work culture
- Opportunities for professional growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
