ADMINISTRATIVE TECHNICIAN

City of South Fulton • Atlanta, GA

3d

About The Position

This classification serves as the first line contact for the department and will assist with administrative functions of the assigned department.

Requirements

• A high school diploma or GED is required.
• Two (2) years of call center, secretarial, office administration, or customer service experience and/or training.

Nice To Haves

• Bilingual Spanish speaker 3-5 years of fluency

Responsibilities

• Answer incoming calls and redirect as appropriate.
• Provide information to customers on the phone, in person, and in writing.
• Resolve simple questions and concerns.
• Ensure every interaction is handled with the highest level of ownership, customer service, and quality.
• Demonstrate care for each customer by being courteous and professional, and always maintaining a positive attitude.
• Provide an exceptional customer experience with every interaction.
• Ability to work in a fast-paced environment and multitask.
• Requires the ability to speak on the phone while using a computer.
• Logic and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Highly developed interpersonal communication skills.
• Ability to meet quality standards.
• Any other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 11-50 employees