Administrative Support Specialist | Springfield Family Resource Center

Gandara Center•Westfield, MA

11d•$18 - $20•Onsite

About The Position

The Administrative Support Specialist provides administrative, and programs support that includes functions such as: working with the Family Support Workers to manage the Family Resource Center calendar and schedule events, greeting and directing Family Members in person and by telephone, conducting informal screening of Family Members, obtaining information about reasons for accessing services and providing information and referral resources to Family Members.

Requirements

1-2 years of administrative experience in an office setting preferred
Experience with computer skills, a positive attitude, and excellent communication skills
High School or GED required.

Responsibilities

Welcome, all visitors, families, and partnering staff to the Family Resource Center in a warm and nurturing manner.
Answering phones and community inquiries regarding the Family Resource Center.
Obtain information about reasons for accessing services and direct the Family Member to the appropriate staff member.
Provide information and referral resources.
Provide administrative assistance to the staff at the Family Resource Center such as copying, typing, mailing, faxing, and ordering supplies.
Work with the FRC Director/Program Manager to maintain a schedule of staff and partnering staff.
Work with the Family Support Workers to manage the Family Resource Center calendar and schedule events
Participate in FRC team meetings and planning retreats.