Administrative Support Specialist

The University of Oklahoma•Norman, OK

About The Position

The Academic Success Center (ASC) promotes undergraduate retention and persistence efforts through data-informed student success initiatives including tutoring services, course assessment and placement, faculty and peer mentoring, college transition courses, and student leadership opportunities. This university-wide student success unit endeavors to cultivate, support, and celebrate academic excellence for students across all disciplines at the University of Oklahoma. The Administrative Support Specialist offers administrative support to the Administrative Office of the Academic Success Center.

Requirements

High School diploma or GED, AND : 12 months office, clerical or administrative support experience.
Advanced knowledge of office procedures.
Office management and customer service skills.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Detail oriented for accuracy of data and information.
Highly organized and ability to handle multiple projects and deadlines.
Ability to complete tasks in an efficient and timely manner.
Ability to communicate well and build rapport with students, faculty and staff.
Ability to multitask and meet deadlines in a timely manner.

Nice To Haves

Experience working in higher education
Experience with university systems

Responsibilities

Assists with front desk coverage and student support in the Academic Success Center.
Serves as a point of contact for student inquiries, including scheduling and appointment assistance.
Serves as a contact person for employees or the outside public this includes answering questions, provides information and handles complaints for internal and external customers.
Assists with websites, social media, digital display board, and electronic newsletters on behalf of the Academic Success Center.
Assists with planning, coordinating, and expediting special activities or projects that require specialized training or creative thought.
Represents the Academic Success Center at recruitment events and works closely with the Student ASC Team.
Receives incoming calls for the office and refers calls to appropriate personnel.
Records messages or responds to callers with routine information.
Monitors and orders supplies for the office.
Reviews and responds to routine correspondence.
Drafts replies to such correspondence with minimal instruction.
Prepares various reports such as office supply expenditures and student or resident rotation schedules.
Distributes various forms of information to office personnel such as mail or newsletters.
Maintains office files that may be of a confidential nature such as personnel or student information.
Distributes various forms of information to oﬃce personnel such as mail or newsletters.
Develops informational and promotional materials.
Schedules and attends events and meetings.
Performs various duties as needed to successfully fulfill the function of the position.