Administrative Support Representative

The Metropolitan St. Louis Sewer District•Saint Louis, MO

About The Position

Under general supervision, perform complex office administrative support duties to assist external customers and to support the Operations Department. Essential Functions: Supports 24/7 operations Answer and respond to internal and external customer requests, inquires, and complaints; obtain and evaluate all relevant data to handle customer complaints Provide customers information regarding their concern and services offered Advise customers about the possible remedies or solutions regarding their problem not offered by MSD Record details of comments, complaints, and inquiries into a CMMS system Follow-up on customer inquiries not immediately resolved Report problem situations to management Receive, research, and resolve Dig Rite tickets utilizing the CMMS system, and the Missouri One Call database Dispatch emergency complaints to work crews; Utilize web based platform reports to monitor customer correspondence needs Document correspondence in the CMMS system Utilize Web based platform reports to identify data entry errors in the CMMS system and make correction Perform office administrative support work preparing a variety of documents and complex reports File documents and transcribe minutes of meetings Complete and prepare reports into various administrative software and departmental specific computerized applications Remain current on changes in policies, procedures and services Position will involve shift work with flexibility to work additional shifts/extended hours as needed and routine off-site visits to various District locations Additional Responsibilities: Assist with special projects as assigned; perform related work as required or as delegated by supervisor.

Requirements

Highschool diploma/GED
Three (3) years of experience in customer service and/or administrative support
Must possess a valid driver's license issued by the state in which the employee resides

Nice To Haves

Ability to prioritize and manage multiple tasks, varied responsibility, and provide off-site assistance
Ability to work independently
Strong knowledge of customer service methods and practices
Good computer knowledge of Microsoft Office products and clerical skills
Strong verbal and written communication skills
Ability to comprehend, capture, and interpret customer information
Ability to analyze various parts of a problem properly and determine correct course of action
Skill in exercising independent judgment
Ability to think and act quickly in emergencies
Skill in dealing effectively with the public under adverse conditions
Skill in maintaining effective working relationships

Responsibilities

Supports 24/7 operations
Answer and respond to internal and external customer requests, inquires, and complaints
Provide customers information regarding their concern and services offered
Advise customers about the possible remedies or solutions regarding their problem not offered by MSD
Record details of comments, complaints, and inquiries into a CMMS system
Follow-up on customer inquiries not immediately resolved
Report problem situations to management
Receive, research, and resolve Dig Rite tickets utilizing the CMMS system, and the Missouri One Call database
Dispatch emergency complaints to work crews
Document correspondence in the CMMS system
Utilize Web based platform reports to identify data entry errors in the CMMS system and make correction
Perform office administrative support work preparing a variety of documents and complex reports
File documents and transcribe minutes of meetings
Complete and prepare reports into various administrative software and departmental specific computerized applications
Remain current on changes in policies, procedures and services
Assist with special projects as assigned