Customer Service Administrative Support Representative

Classic Westchester•White Plains, NY

22h

About The Position

The Customer Service Representative and Administrative Support Staff is an important, highly visible role as a front-line team member who interacts with cemetery lot owners, new customers, industry partners and members of the community. This person provides important information, answers inquiries with accuracy and efficiency, performs critical documentation duties and acts as a liaison between organizational departments. This position reports directly to the Customer Service Manager.

Requirements

Compassionate, courteous, empathetic and patient with others, including lot owners, visitors, vendors and co-workers
Excellent interpersonal, verbal, and written communication skills
Flexible and able to adapt to rapid paced environment
Detail oriented, organized and able to manage time well
Proficient in Microsoft Office (Word, Excel, Outlook)
Minimum of 3 years of customer service experience
High School or equivalent

Responsibilities

Provide a high standard of care and customer service support to lot owners, prospective lot owners, funeral home and memorial dealer partners and members of the community
Daily clerical duties include: taking opening orders, checking in burials, providing directions, answering general annual care and foundation questions, processing foundation applications, and documenting and filing required paperwork
Respond to client inquiries with appropriate information in a timely manner
Phone / Email support, drafting letters and correspondence as required
Support and liaise with Grounds, Sales and Accounting Department Team members to service lot owner and visitor needs and inquiries
Prepare, proof, scan and mail documents: Deeds, affidavits, grave designations, renunciations etc.
Help with all mailings: annual care bills, proxies and annual reports
Update all sales books with new purchase information
Maintain and optimize accurate written, digital records and filing system
Other clerical and administrative duties as assigned