Administrative Support Manager - IT Liaison

State of Idaho•Boise, ID

37d

About The Position

Idaho Department of Fish and Game Opportunity Please Note: Applications will be accepted through 4:59 PM MST on the posting end date. The Idaho Department of Fish and Game (IDFG) is seeking an IT professional to fill its Administrative Support Manager - IT Liaison position. This position is part of the IDFG Administration Bureau which is located at the Headquarters office situated adjacent to the Boise Greenbelt, the MK Nature Center, and the Kristin Armstrong Municipal Park in Boise. Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

Requirements

Good knowledge of management practices. (Typically gained by at least an associate degree, or completion of at least four upper division college courses, in business administration, public administration, or other closely related field that included all the essential elements of management (planning, organizing, leading, and controlling); OR at least one year of work experience in a job situation with responsibility for all the essential elements of management. The Certified Public Manager program offered through Idaho's Division of Human Resources (or equivalent) will substitute for one year of work experience.)
Experience supervising staff (Typically gained by at least one year of experience supervising staff where you were responsible for interviewing and selecting staff, providing work direction and training, evaluating performance, and generating employer problem solving solutions.)
Experience analyzing operational, management, or administrative problems to identify alternatives and implement solutions (Typically gained by at least one year of experience analyzing operational, management, or administrative problems to identify alternatives and implement solutions.)
Experience allocating resources in a department or business environment (Typically gained by at least one year of experience allocating resources in a department or business environment.)
Experience interpreting and applying laws, regulations and policies affecting department or business operations. (Typically gained by at least one year of experience interpreting and applying laws, regulations and policies affecting department or business operations.)
Experience preparing and making presentations to groups (Typically gained by at least one year of experience preparing and making presentations to groups.)

Responsibilities

Coordinate the Information Technology needs of the Department with the statewide Information Technology Services division (ITS).
Manage the Service Level Agreement (SLA) with ITS, ensure services completed are within the SLA framework and billing is appropriate.
Manage the internal budget for IT services for the Department.
Plan, communicate, direct, and implement software/hardware upgrades in partnership with ITS. Will include implementation of significant software transitions from legacy solutions to current state and industry standards.
Partner with Department leadership to coordinate their IT priorities, and work with ITS to implement those priorities and regularly communicate with stakeholders.
Seek cost savings in IT solutions, OR efficiency savings at a reasonable cost considering the benefit gained.
Responsible for escalating critical IT needs of the Department within statewide ITS leadership should emergencies occur.
Supervise the rollout of laptop replacements to staff statewide.
Participate in planning and then direct the transition of Department server/network infrastructure from a department owned model to an ITS hosted model.
Direct end users to appropriate support channels at ITS based on specific need.
Cost benefit and feasibility study to compare costs for decision making of new IT based solutions, such as implementation of collaboration software, data warehouse solutions, etc.
Train agency staff on new technologies and solutions being implemented.
Gather requirements and facilitate training in data security and classification.
Participate in leadership groups and committees, providing IT expertise in an advisory capacity.
Facilitate a process to engage partners/team members in decision making of IT solutions and lead the change management in implementation of approved solutions.
Provide professional judgement on options of IT solutions/proposals for the benefit of the Department.
Prioritize and manage use for ITS service offerings to meet Department needs.
Roadmap IDFG technology strategy and project/program budget and spending plan. Develop and administer IT policies and best practices surrounding Agency IT Governance.

Benefits

Excellent medical, dental, and vision insurance - employee only coverage for PPO $70.74/month for medical and vision & $12.08/month for dental
Participation in one of the Nation's best state retirement systems
Generous vacation and sick leave accrual that begins as soon as you start (accumulate approximately 3 weeks of vacation the first year, and increasing with state longevity)
Eleven paid holidays in a year
Eight weeks of Paid Parental Leave
Multiple saving plans-optional 401k and 457 plans
Group Life Insurance/Disability Insurance/Supplemental Life Insurance - state provided basic life insurance coverage and affordable supplemental plans
Public Sector Student Loan Forgiveness (eligibility requirements may apply)
Employee Assistance Program - confidential support, information, and resources for all of life's challenges
State and Department Wellness Programs
Ongoing training opportunities