Administrative Support II – General Studies (Testing and Assessment)

FVTC • Appleton, WI

54d • $22 - $26 • Onsite

About The Position

Provides administrative support for the General Studies Division, primarily in the Testing Center in Appleton on weekdays, late morning to early evenings, and Saturdays. Responsibilities include proctoring exams, maintaining test security, assisting students and staff, and performing clerical and reporting tasks to ensure smooth operations.

Requirements

• Associate Degree in Administrative Assistant or related field
• Two years of recent office and customer service experience.
• Intermediate skills in Microsoft Word, PowerPoint, and Excel; PeopleSoft preferred.
• Requires valid Driver’s License with acceptable Motor Vehicle Record check.

Nice To Haves

• Pearson Vue, TABE, Accuplacer, and/or Bennett Mechanical certifications a plus; training provided if none.

Responsibilities

• Assist students and staff in person and by phone
• Provide information and referrals
• Communicate class cancellations and Testing Center policies
• Proctor exams for FVTC and outside organizations
• Administer standardized tests (e.g., TABE, Accuplacer, Pearson Vue)
• Maintain security of testing materials and environment
• Collect, score, and record assessment results
• Prepare Testing Center usage reports
• Verify payment of assessment fees and process paperwork
• Troubleshoot computer-based testing issues
• Refer technical problems to appropriate staff
• Schedule students for testing sessions
• Contact students on waiting lists
• Coordinate internal meetings and events as needed
• Provide backup support to other division staff
• Assist with Open House and General Studies activities
• Contribute ideas for process improvements

Benefits

• comprehensive benefits package includes medical, dental, and vision insurance
• retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options
• paid time off, sick leave, holidays, bereavement leave, and recess periods
• life and disability insurance, with options for additional coverage
• flexible schedules or remote work options (for some positions) and wellbeing programs
• Professional development opportunities include training, certifications, and tuition reimbursement
• onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees