Administrative Specialist, Assertive Community Treatment - Hagerstown, MD (M-F 8am-4pm)
About The Position
Assertive Community Treatment (ACT) programs provide comprehensive, mobile treatment services for adults with a persistent mental health illness. The program is for individuals who have not found success in traditional outpatient settings and who require individualized treatment services when and where it’s needed. What to expect. This is an opportunity to provide mobile mental health treatment in Sheppard Pratt’s Assertive Community Treatment (ACT) program. Under the supervision of the Program Director, the Administrative Specialist facilitates the smooth day-to-day operations of the ACT team, manages multiple program processes and systems, and effectively interacts with clients, families, ancillary service providers, and other community stakeholders, often as the first point of contact. Additional responsibilities include: Facilitate the smooth operations of the ACT team. Serve as liaison between staff and clients, families, other service providers, and members of the community. Triage urgent needs or situations that require immediate attention. Sort, prioritize, and distribute mail. Participate in team meetings and assure documentation of the meetings. Coordinate team schedules. Maintain team rosters, monitor staff to client ratios, and track weekly and monthly client service utilization. Track service authorizations. Collect, manage, and report data required by the organization, regulations, accreditation, and evidence-based practice fidelity. Manage client medical records. Monitor and audit documentation and time lines, including but not limited to required documentation pertaining to enrollment, treatment plans, services, transition and discharge plans. Monitor client entitlement statuses and coordinate with billing, entitlements and other support staff as needed. Assist with the maintenance of program space, equipment and supplies.
Requirements
- High School Diploma or equivalent plus two years of relevant work experience is required.
- Requires a valid driver’s license and safe driving record.
- Must be covered under an active auto insurance policy and valid copy of auto insurance is required prior to hire.
- Must have reliable transportation plan; may be required to drive to meetings, local business or to support the team in the community.
Nice To Haves
- Knowledge of behavioral health, public mental health services, Medicaid and Medicare insurance is preferred.
- Proficient in Microsoft Office suite of products, ability to navigate unknown applications, proficient with keyboarding skills to input required documentation into electronic health record.
- Excellent problem-solving skills.
- Strong interpersonal and communication skills.
Responsibilities
- Facilitate the smooth operations of the ACT team.
- Serve as liaison between staff and clients, families, other service providers, and members of the community.
- Triage urgent needs or situations that require immediate attention.
- Sort, prioritize, and distribute mail.
- Participate in team meetings and assure documentation of the meetings.
- Coordinate team schedules.
- Maintain team rosters, monitor staff to client ratios, and track weekly and monthly client service utilization.
- Track service authorizations.
- Collect, manage, and report data required by the organization, regulations, accreditation, and evidence-based practice fidelity.
- Manage client medical records.
- Monitor and audit documentation and time lines, including but not limited to required documentation pertaining to enrollment, treatment plans, services, transition and discharge plans.
- Monitor client entitlement statuses and coordinate with billing, entitlements and other support staff as needed.
- Assist with the maintenance of program space, equipment and supplies.
Benefits
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical, dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paid-time-off for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
