Administrative Specialist

Kentucky Personnel Cabinet•Frankfort, KY

1d•Onsite

About The Position

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on the people: our customers, our employees, and our partners. We will continually improve both the delivery of our products and services, as well as the processes that support that delivery to provide a safe, efficient, environmentally sound, and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky. By joining our Division of Motor Carriers Tax Section as an Administrative Specialist in Franklin County, you will have the opportunity to provide high-level professional administrative support to internal staff and leadership related to an agency's business operations. Summary of Responsibilities: Provide direct customer service to the industry by phone or electronically to answer less-involved tax questions, such as tax status, reinstatements, and documentation request. Assist tax specialists and supervisor in the collection of carrier, tax, compliance, and payment data. Assist with gathering Kentucky Weight Distance (KYU) Automatic Truck Screening (KATS) reports for the tax specialists. Assist with gathering documentation, digital observations, and any other data needed by the tax specialists to make a report to the carrier observed on the KATS system. Direct the customer to the website if any tax filings or penalties are due and have been billed. Assist the Kentucky Weight Distance (KYU) and Kentucky Intrastate Tax (KIT) Fuel Tax Specialists. Assist with customer questions providing account research assistance or pulling documents to aid in the processing of amending returns and refunds. Process daily impounds from Commercial Vehicle Enforcement (CVE) to ensure all taxes and fees are collected from the carrier. File all tax-related paper documents in the appropriate folder and place in the library for future reference. May assist the bond specialist in the search for documents needed to process a bond refund request. Other duties as assigned. Ideal candidate will have experience in: Customer Service experience in a business setting. Experience with helping customers with calls or emails Experience interpreting and enforcing policies, procedures, and statues. Experience handling business documents. Benefits and perks: Comprehensive health with optional dental and vision insurance. Retirement savings. Professional development opportunities and ongoing trainings. A collaborative and innovative work environment. Employee wellness programs. This position requires using various computer programs and sitting at a desk for extended periods of time. If you are looking for a rewarding career with a culture of employee involvement, where teamwork is the norm and the measurement of performance is essential, the Kentucky Transportation Cabinet is for you! We invite you to apply for the opportunity to expand your learning potential while providing a steady paycheck and benefits. We look forward to reviewing your application. Applicants must be currently authorized to work in the United States for any employer. The Kentucky Transportation Cabinet (KYTC) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. KYTC will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that KYTC has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.

Requirements

Graduate of a college or university with a bachelor's degree.
One year of professional, administrative, or business experience.

Nice To Haves

Customer Service experience in a business setting.
Experience with helping customers with calls or emails
Experience interpreting and enforcing policies, procedures, and statues.
Experience handling business documents.

Responsibilities

Provide direct customer service to the industry by phone or electronically to answer less-involved tax questions, such as tax status, reinstatements, and documentation request.
Assist tax specialists and supervisor in the collection of carrier, tax, compliance, and payment data.
Assist with gathering Kentucky Weight Distance (KYU) Automatic Truck Screening (KATS) reports for the tax specialists.
Assist with gathering documentation, digital observations, and any other data needed by the tax specialists to make a report to the carrier observed on the KATS system.
Direct the customer to the website if any tax filings or penalties are due and have been billed.
Assist the Kentucky Weight Distance (KYU) and Kentucky Intrastate Tax (KIT) Fuel Tax Specialists.
Assist with customer questions providing account research assistance or pulling documents to aid in the processing of amending returns and refunds.
Process daily impounds from Commercial Vehicle Enforcement (CVE) to ensure all taxes and fees are collected from the carrier.
File all tax-related paper documents in the appropriate folder and place in the library for future reference.
May assist the bond specialist in the search for documents needed to process a bond refund request.
Other duties as assigned.