Administrative Specialist II

Headquarters•Baltimore City, MD

1d•Hybrid

About The Position

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. As part of the Maryland State Department of Education, the Division of Rehabilitation Services (DORS) provides services to assist students with disabilities prepare for the work world, vocational rehabilitation services to assist adults with significant disabilities who are seeking to enter or reenter the workforce, and the adjudication of Social Security disability claims for the citizens of Maryland. The Administrative Specialist II will provide full performance-level administrative work in support of the Division of Rehabilitation Services (DORS) – Eligibility Determination Unit. This position reviews and analyzes personal, medical, psychological, social, educational, and other information to prepare applications for eligibility determinations. It requires regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies. The position works with other professional staff engaged in the intake and eligibility processes for Vocational and Pre-Employment Transition Services cases.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of experience performing administrative staff, clerical, clerical technical, or secretarial work.
Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
Applicants must consent to a State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.

Nice To Haves

Experience using a case management database software program.
Experience processing invoices or billing management.
Experience using excel spreadsheets
Experience reviewing information for content and accuracy
Experience working with people with disabilities.

Responsibilities

Prepare and analyze various reports from dual electronic case management systems to manage office workflow.
Prioritize tasks based on federal eligibility requirements.
Manage and track case follow-up to secure medical documentation or arrange diagnostic examinations.
Identify and coordinate support services such as ASL, foreign language interpreters, transportation, and child care needed to complete medical and psychological assessments.
Schedule and manage intake appointments.
Identify and prepare cases for transfer to appropriate field office.
Make recommendations for procedural enhancements.
Obtain, analyze and interpret records for required data and disability documentation.
Prepares and analyzes monthly reports.
Analyzes legal requests for consumer documentation.
Ensures electronic case records are accurate and complete.
Explains DORS policy/procedures to consumers, the general public, and referral sources.
Responds to consumer crisis situations, providing information and community resources.
Process invoices for payment and resolve billing questions.