Administrative Professional 3 (PN 20014248)

State of Ohio•Columbus, OH

About The Position

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish. The Bureau of HIV, STI, and Viral Hepatitis (BHSH) works to reduce the transmission of human immunodeficiency virus (HIV), sexually transmitted infections (STIs), and hepatitis B and C through surveillance, prevention, and care. The bureau also offers treatment through participating providers and services to eligible Ohioans living with HIV and STIs. What You'll Do: BHSH is looking for a dedicated candidate to join our team as an Administrative Professional 3. This role provides essential operational support to the Ryan White Part B Program and serves as a liaison between the HIV Care Services (HCS) section of the bureau and the Third-Party Administrator (TPA). The position is responsible for researching, verifying, and reconciling payments for services to ensure accurate application to clients' insurance coverage. This work ensures clients receive timely access to the medical care necessary to improve health outcomes and reduce the spread of HIV. The position also supports the processing of provider agreements, helping maintain a comprehensive network of service providers across all 88 counties. As the primary role responsible for these functions, this position plays a key part in ensuring program integrity and supporting fiscal compliance with federal grant requirements.

Requirements

30 months of experience or training in secretarial/administrative professional field. OR Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college AND 12 months of experience in secretarial/administrative professional field. OR 12 months of experience as Administrative Professional 2, 16872. -Or equivalent of Minimum Class Qualifications For Employment noted above.
Applications of those who meet the minimum qualifications will be further evaluated against the following criteria\: Associates or advanced degree in business office administration or secretarial science Experience interpreting rules and regulations relevant to business operations Experience performing different functions within Excel (e.g., creating tables, charts, sorting or filtering data) Experience with accounting software systems Experience with Microsoft Office Software (e.g., Excel, Word, Outlook, PowerPoint, Access) Experience preparing or processing purchase orders, invoices, or requests for purchases Experience in research and analysis to produce comprehensive reports Experience with solution-based problem solving (e.g., fixing recurring errors, managing workload with limited resources, streamlining processes) Experience communicating verbally and in writing
Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp, or embossed stamp. Transcripts printed from the institution's website will not be accepted.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

Responsibilities

Monitors TPA cost center budget and reviews and authorizes reimbursements to providers.
Creates expenditures in TPA web portal.
Conducts research for returned and refunded checks and authorizes action to TPA to resolve payment inquires.
Consults with HIV Community Based Services & Ohio Drug Assistance Program teams regarding exceptions and training issues as needed.
Independently verifies client eligibility, reviews and processes special processing and Rx exceptions and uploads them into the Ryan White Database and TPA database.
Follows up on inquiries of findings and maintains record of exceptions for time-limited period.
Provides guidance and support to subrecipient staff (e.g., claims processors, case managers) regarding the Ryan White Fee Schedule.
Independently formulates responses to complex and/or sensitive inquiries
Prepares written and verbal correspondence to/from a variety of sources
Plans and coordinates program activities within the section (e.g., schedules meetings and secures meeting space)
Provides technical assistance/guidance to program staff and subgrantees
Represents program administrator at meetings as requested
Receives, opens, logs, and distributes incoming mail
Greets and directs visitors
Maintains inventory of general office supplies and orders as needed
Maintains files and retrieves information
Prepares records retention and disposal schedules and arranges record transfers