Administrative Officer I

Erie County, PA • Erie, PA

55d • $16

About The Position

This position serves as the Administrative Officer I for the Quality Assurance Department at the Erie County Office of Children & Youth (ECOCY). It reports directly to the Administrator of Quality Assurance and Compliance.

Requirements

• High School Diploma or GED
• Minimum of 2 years of Experience in Office Management or Staff Work
• Knowledge of office practices, equipment, and procedures.
• Ability to gather and assemble facts to be used to determine solutions to administrative problems, comprehend program goals and objectives, assist with developing administrative policies and procedures along with establishing and maintaining effective working relationships with other administrative officials and the public.
• Ability to express ideas clearly and concisely both orally and in writing as well as possess other skills to perform assigned duties.
• Required to provide and are subject to Pennsylvania criminal and child abuse clearances as well as an FBI fingerprint clearance.

Responsibilities

• Maintains an above-average working knowledge of regulations; maintains an above-average working knowledge of agency and county policies/procedures.
• Receives and screens telephone calls/visitors from the public; directs and reroutes callers to the appropriate staff person or directly provides the necessary information.
• Receives, prioritizes, and relays a wide range of client-related information from the public, social service agencies, and public officials within confidentiality constraints as set forth by law and regulation.
• Research background and case information/policies/regulatory requirements when necessary to provide sufficient and accurate information.
• Assists with quality assurance operations, and policies/procedures, preparing/implementing recommendations on quality assurance actions.
• Assists with agency projects/initiatives to determine effectiveness and provide data for administrative planning.
• Assists with corrective action plans for ECOCY resulting from the annual licensing inspection. Se

Benefits

• Erie County offers a generous fringe benefit package including low-cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED