Administrative Director - Palliative Care

Duke Careers•Durham, NC

6d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Job Location Duke Hospital (Palliative Care) Durham, North Carolina Job Summary Provide effective management of the DUHS Palliative Care program to include responsibility and accountability for quality of care and financial performance for each of the 7 service lines; help to lead strategic and business planning; recommend and implement corrective action as necessary.

Requirements

Bachelor's degree required.
Work requires seven years of progressive administrative experience, typically in a hospital, healthcare, or similar service industry, to become proficient in managing the quality of care and financial performance over an assigned hospital service line.
A master’s degree in Hospital Administration, Business Administration or a related field may be substituted for experience on a 1:1 basis.

Responsibilities

Ensure appropriate bottom-line targets for all practices' service lines are developed and met relative to financial performance through revenue enhancement and cost containment, including but not limited to: Increasing volumes through new service offerings
Physician recruitment and involvement in third-party negotiations
Attention to financial variances, variable expenses, capital purchases and development of outcomes management
Recommend financial targets and prepare budgets
Lead proposals for new resources and FTE
Ensure appropriate quality targets are developed and met; assure development and implementation of outcomes management and associated performance targets, including but not limited to patient satisfaction surveys, physician relations and continuing education; monitor variances; recommend and implement corrective action.
Develop and maintain partnerships across the Health System for continued growth and development of clinical services to support strategic integration of palliative care into the standard of care within Duke Health
Use data to understand internal and external trends and to develop targeted growth campaigns and partnerships with indicated specialties
Ensure departmental billing and clinical practice compliance
Lead physician scheduling and coverage planning in alignment with clinical, operational, and financial priorities
Monitor market conditions and costs
Work with marketing and communications functions to develop promotional programs that reinforce the core components of palliative care while also providing education
Design, develop and recommend appropriate service line extensions including the strategic development, implementation, and evaluation of an annual Palliative Care Workshop and associated interest groups to advance education, engagement, team member experience and program visibility across the health system
Provide oversight of the Palliative Care Volunteer Program, including program structure, role development, alignment with clinical priorities, collaboration with Volunteer Services, and evaluation of volunteer impact on patient, family, and staff experience
Maintain well-coordinated recruitment processes
Work with Medical Staff Services to develop and enhance physician relations and recruiting
Develop, evaluate, and maintain comprehensive onboarding and orientation pathways for new staff
Develop, monitor, and update the department business plan
Coordinate growth plans and outcome measures with hospital and health system goals
Monitor level of resources utilized in service delivery and determine appropriateness of resource consumption in the service
Develop and administer physician incentive compensation plan in alignment with Health System goals
Provide mentorship and development opportunities for frontline supervisors
Implement effective management structures for related staff disciplines (i.e. Nursing, Social Work etc.) and provide oversight to frontline supervisors
Maintain positive work-culture
Perform other related duties incidental to the work described herein.