Administrative & Customer Service Coordinator

Servpro•Boca Raton, FL

6d•$45,000 - $50,000•Onsite

About The Position

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly? We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you. We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small-team feel of a team business—backed by the resources, training, and reputation of a national brand. We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focused—this isn’t the role for you. But if you’re excited to make a difference every single day, we’d love to meet you. Apply today and join a team that restores more than properties—we restore peace of mind. Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

Excellent communication—confident, professional, and personable.
Tech-savvy and organized, with a knack for managing details.
Ability to multitask and stay calm under pressure.
Strong attention to detail—nothing slips through the cracks.
Positive, customer-first attitude is non-negotiable

Nice To Haves

Experience in restoration, construction, or service industries is a plus

Responsibilities

Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.
Coordinate technician schedules to ensure on-time service.
Manage project updates through internal systems to keep everything on track.
Follow up with leads, respond to proposal requests, and help move opportunities to close.
Track sales activity and support the sales team with timely updates.
Prepare and send proposals.
Maintain accurate project files and documentation.
Communicate clearly between customers, technicians, and managers to keep projects moving.