Administrative & Customer Service Coordinator

SERVPRO of South Palm Beach•Boca Raton, FL

1d•$45,000 - $50,000•Onsite

About The Position

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly? We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you.

Requirements

Excellent communication—confident, professional, and personable.
Tech-savvy and organized, with a knack for managing details.
Ability to multitask and stay calm under pressure.
Strong attention to detail—nothing slips through the cracks.

Nice To Haves

Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

Responsibilities

Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.
Coordinate technician schedules to ensure on-time service.
Manage project updates through internal systems to keep everything on track.
Follow up with leads, respond to proposal requests, and help move opportunities to close.
Track sales activity and support the sales team with timely updates.
Prepare and send proposals.
Maintain accurate project files and documentation.
Communicate clearly between customers, technicians, and managers to keep projects moving.