Administrative Coordinator - Vendor & Member Services

SPS PoolCare • Austin, TX

2d • $45,000 - $60,000

About The Position

SPS PoolCare is launching a new Group Purchasing Organization (GPO) to provide pool professionals with collective buying power and operational support. We’re seeking an Administrative Coordinator be the main point of contact for our - Vendor & Member Services —handling inquiries, onboarding, ticket management, and event support.

Requirements

• 2+ years of customer service experience, ideally in B2B or membership-based organizations.
• Strong communication, organization, and problem-solving skills.
• Experience with CRM and help desk systems (Freshdesk preferred).
• Proficient in Microsoft Office and Google Workspace.
• Willingness to travel occasionally for events.

Nice To Haves

• Tradeshow experience is a plus (Not Required)
• Familiarity with vendor programs or GPO operations is a plus.

Responsibilities

• Serve as the first point of contact for GPO members via phone, email, and ticketing systems (e.g., Freshdesk).
• Assist with member registration, portal setup, and onboarding.
• Maintain accurate member and vendor information within CRM systems.
• Coordinate communications between members, vendors, and internal teams to resolve pricing, order, or delivery issues.
• Support vendor onboarding by collecting required documentation and updating program details.
• Represent the GPO at select industry conferences and trade shows; assist with booth setup and lead tracking.
• Manage and document support tickets, FAQs, and knowledge base updates.
• Identify recurring issues and contribute to process improvements to enhance member experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed