Administrative Coordinator, Lead

Therapeutic Associates Physical Therapy•Portland, OR

10d

About The Position

Therapeutic Associates, Inc. specializes in orthopedics and manual therapy and pride ourselves on our one-on-one patient care and strong relationships with referral sources. Our organization is committed to the highest level of patient care, continued education, professional development, and community involvement. We are seeking a full-time Lead Administrative Coordinator to join our team! The Lead Administrative Coordinator position provides office support with a variety of clerical activities and related tasks that support the effective and efficient operation of the clinic.

Requirements

Associate degree or equivalent experience
Basic proficiency with MS Office products including Word, Excel, and Outlook
Customer service experience and prior medical office experience preferred

Responsibilities

Coordinates the daily operations of administrative support staff. Ensures support staff provides quality customer service to all patients, visitors, or care partners.
Manages all front office duties, such as, insurance authorization and billing, registering patients, answering phones, scheduling patient appointments, and maintaining the integrity of the patient database.
Manage provider schedules, works claim hold buckets, completes daily chart checks, and coordinates the payment of clinic bills.
Ensures payment for services by coordinating insurance benefits and complying with insurance regulations.
Ensures intake procedures are followed and completed by all staff.
Assists with enforcing policy compliance and policy changes.