Administrative Coordinator I/ II/ III - Housing

James City County • Williamsburg, VA

10d

About The Position

James City County’s Housing Office seeks an organized, customer-focused Administrative Coordinator to support housing programs, maintain records, and assist residents, landlords, and partners. Join our team and help provide safe, affordable housing in the community. There are three levels of Administrative Coordinator distinguished by the level of work performed and the qualifications of the employee. Administrative Coordinator I I: $42,758 - $66,196 / year DOQ Administrative Coordinator II: $45,695 - $70,898 / year DOQ Administrative Coordinator III: $48,856 - $75,955 / year DOQ

Requirements

• Any combination of education and experience equivalent to a high school diploma; considerable experience in administrative support including customer service.
• Must possess reliable transportation to work site(s).
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; knowledge of data entry and standard office software including word processing and spreadsheets; grammar, punctuation, spelling and accurate mathematical calculations; and standard office practices and procedures and clerical techniques.
• Skill in the use of Internet and computer software including Microsoft Office Suite.
• Ability to communicate effectively both orally and in writing; follow both verbal and written instructions; establish and maintain effective and courteous working relationships with staff and the public; make accurate mathematical calculations; independently apply and carry out policies and procedures; organize and maintain moderately complex records and ensure their confidentiality; and, work under pressure in order to meet deadlines.

Responsibilities

• Provides customer service to the public in person, by telephone and online, answers routine questions regarding Housing programs and services.
• Conducts pre-screening of clients to obtain basic pre-qualification information and refers them to the appropriate Housing Specialist, programs and services to include Housing Choice Voucher, Homelessness Prevention, Housing Counseling, Homeownership and Housing Revitalization.
• Oversees ordering and maintenance of office equipment and supplies; maintains general files, official records and reports, operating records; sets up new files and retrieves information; establishes control procedures for document handling and storage and develops data collection and records systems along with procedures for control, storage and purging of documents in accordance with applicable laws and regulations; provides FOIA coordination.
• Promotes events by creating and distributing flyers/brochures, scheduling space for in-person events and web-based platforms for virtual events.
• Obtains client Credit/Criminal Background reports as required for program eligibility.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees