Administrative Clerk

Health Advocate West • Blue Bell, PA

6h • Onsite

About The Position

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) LOCATION: IN OFFICE - Blue Bell, PA Basic Function Provide administrative and clerical support to ensure the efficient operation of the department and organization. Major Job Accountabilities Perform a variety of administrative and clerical tasks while adhering to department policies and procedures. Provide support including data entry, scanning, and filing. Input data received from external sources into appropriate systems or databases with 100% accuracy. Analyze, organize, and deliver digital documents and reports to department staff. Coordinate and track incoming and outgoing courier packages. Manage daily assignments efficiently. Distribute reports as requested by the supervisor. Team and Customer Service Responsibilities: Build and maintain professional relationships with internal and external customers, team members, and department contacts. Collaborate with team members to achieve goals and complete tasks. Deliver exceptional customer service exceeding expectations and enhancing service quality. Treat all internal/external customers, team members and department contacts with dignity/respect Escalate issues outside of control to supervisors to prevent disruptions in services. Uphold departmental and corporate policies. Additional Responsibilities: Duties listed represent general tasks; additional responsibilities may be assigned as needed. Reasonable accommodations will be made to support individuals with disabilities in performing essential functions. For accommodation inquiries, contact your local Employee Relations representative. Place the highest priority on member confidentiality ensuring to adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Protected Health Information (PHI). Minimum Qualifications Applicant for this job will be expected to meet the following minimum qualifications. Education: High school diploma or GED required. Experience: At least one year of general clerical or customer service experience required. Skills: Proficiency in MS Office, including Word, Excel, and Outlook, is essential. LOCATION: In office at our Blue Bell, PA location. PAY: $16 per hour Why Health Advocate? At Health Advocate, we don’t just support our members—we support our employees too. When you join our team, you’ll gain: Comprehensive training and the tools you need to succeed Opportunities for career growth and internal advancement Competitive pay: Hourly pay rate starting at $14 A robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays A mission-driven culture focused on accuracy, compassion, and meaningful impact A collaborative environment where your contributions truly matter Physical Requirements: This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents. Mental and Cognitive Requirements: The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others. Work Environment: This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours. Company Overview Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Learn more Health Advocate https://www.healthadvocate.com/site/ Facebook https://www.facebook.com/healthadvocateinc/ Video https://vimeo.com/386733264/eb447da080 Awards: 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2023: National Customer Service Association All-Stars Award: Service Organization of the Year. Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2022: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Excellence in Customer Service Awards: Organization of the Year (Small) Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2021: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) 2020: National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up Communicator Award of Distinction: October 2019 Broker News MarCom Awards: Gold, COVID Staycation Ideas brochure MarCom Awards: Platinum, 2021 Well-being Calendar Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver) VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Requirements

• High school diploma or GED required.
• At least one year of general clerical or customer service experience required.
• Proficiency in MS Office, including Word, Excel, and Outlook, is essential.

Responsibilities

• Perform a variety of administrative and clerical tasks while adhering to department policies and procedures.
• Provide support including data entry, scanning, and filing.
• Input data received from external sources into appropriate systems or databases with 100% accuracy.
• Analyze, organize, and deliver digital documents and reports to department staff.
• Coordinate and track incoming and outgoing courier packages.
• Manage daily assignments efficiently.
• Distribute reports as requested by the supervisor.
• Build and maintain professional relationships with internal and external customers, team members, and department contacts.
• Collaborate with team members to achieve goals and complete tasks.
• Deliver exceptional customer service exceeding expectations and enhancing service quality.
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Escalate issues outside of control to supervisors to prevent disruptions in services.
• Uphold departmental and corporate policies.
• Place the highest priority on member confidentiality ensuring to adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Protected Health Information (PHI).

Benefits

• Comprehensive training and the tools you need to succeed
• Opportunities for career growth and internal advancement
• Competitive pay: Hourly pay rate starting at $14
• A robust benefits package, including medical, dental, vision, 401(k) with company match, tuition assistance, PTO, and paid holidays
• A mission-driven culture focused on accuracy, compassion, and meaningful impact
• A collaborative environment where your contributions truly matter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED