V108 - Administrative Case Manager

Job Duck

6d • $1,220 - $1,320 • Remote

About The Position

Join Job Duck as a Administrative Case Manager and become an essential part of a team dedicated to delivering exceptional client experiences. In this role, you’ll serve as the first point of contact for clients and insurance adjusters, ensuring every interaction is professional, warm, and supportive. You’ll manage case files, assist with intake processes, and keep communication flowing smoothly through email and calendar management. This position is perfect for someone who thrives on organization, enjoys helping others, and takes pride in going above and beyond to make clients feel valued. If you’re detail-oriented, consistent, and passionate about customer service, this is your opportunity to make a meaningful impact every day.

Requirements

• At least 1 year experience in a client facing role
• Adaptable and willing to assist in various tasks
• Familiarity with CRM systems
• Excellent communication skills with a clear accent
• Comfortable with taking calls
• Customer service orientated

Responsibilities

• Act as the first point of contact for clients and insurance adjusters
• Answer phone calls and provide exceptional customer service
• Organize and maintain case files accurately
• Assist with intake processes and documentation
• Set up insurance claims promptly and accurately
• Collaborate with team members to ensure smooth operations
• Check in with clients regularly to ensure satisfaction
• Manage email inbox and calendar scheduling
• Support light marketing tasks, including social media posting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed