Administrative Associate

Sentara Hospitals • Norfolk, VA

17h • Onsite

About The Position

Sentara Norfolk General Hospital Labor & Delivery is hiring a Full-time, Rotating Shift, Administrative Associate. Hours/Shift: Full-time, Rotating 12-hour shifts, from 7 a.m. to 7:30 p.m. The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Requirements

• High School Grad or Equivalent Required
• Computer Savvy with experience with Microsoft Office
• Previous Experience working in a Fast-paced Environment
• Customer Service Experience in a Medical Environment
• Organizational Skills
• One year of experience in a medical environment
• Completion of a healthcare-related certificate program
• Transferable skills, for example: one year or more in a call center, customer service application program, or clerical background.

Nice To Haves

• Associates' or Bachelor's Degree Preferred

Responsibilities

• Provides administrative support to the unit or department assigned.
• Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.
• Manages patient records
• Schedules appointments
• Handles patient inquiries
• Collaborating with medical staff, management, and patients to ensure the delivery of high-quality care

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED