Administrative Assistant

Medvidi•Tbilisi, GA

5d•Remote

About The Position

The Support Assistant role is essential in supporting our healthcare providers by managing administrative and clinical support functions. This position facilitates seamless provider-patient communications, manages electronic medical records (EMR), coordinates pharmacy services, and ensures efficient telehealth operations. The role focuses on delivering exceptional support while maintaining high standards of patient care and provider satisfaction.

Requirements

Bachelor's degree in healthcare administration or related field
Experience in healthcare or customer service environment, minimum 2 years experience
Strong understanding of medical terminology and healthcare processes
Excellent documentation and record-keeping abilities
Proficiency in healthcare management systems and CRM platforms
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
Problem-solving and analytical capabilities
Ability to work effectively under pressure
Customer service orientation
Professional demeanor and reliability
Adaptability to changing priorities
Healthcare management platforms
Communication tools (phone, email, chat systems, Intercom, Slack)
Prescription management software
Documentation and reporting tools
Google Workspace
Amazon WorkSpaces
Reliable high-speed internet connection (minimum 20 Mbps download/upload)
Backup internet connection
Quiet, dedicated home office space with appropriate equipment

Nice To Haves

Experience in mental health or telehealth settings
Knowledge of pharmacy operations and prescription management
Healthcare administration certifications
Multi-lingual capabilities

Responsibilities

Serve as dedicated support for assigned healthcare providers
Monitor and respond to provider queries through communication system
Ensure priority handling of provider concerns and requests
Maintain regular communication with clinical leadership regarding provider needs
Support providers in maintaining efficient clinical workflows
Handle incoming patient communications via phone, email, and chat
Coordinate follow-up appointments and medication management
Process and document patient inquiries using standardized templates
Facilitate verification process
Manage patient documentation in electronic medical records
Coordinate pharmacy changes and prescription management
Document medication-related concerns in patient medical records
Assist with electronic prescription processing
Liaise between providers, patients, and pharmacies
Ensure accurate prescription information update
Maintain accurate documentation in CRM systems
Process intake verifications and manage appointment scheduling
Handle Electronic Rx creation and management
Coordinate with refund department for billing issues
Execute daily priority tasks within established timeframes