Soaky Mountain Administrative Assistant

Wilderness Resort•Sevierville, TN

22h•Onsite

About The Position

The Administrative Assistant provides essential administrative and clerical support to ensure the smooth and efficient operation of the park or department. This role works closely with the Operations Manager, to manage reports, guest follow-ups, communications, and departmental documentation. The Administrative Assistant is responsible for facilitating information flow, maintaining organized records, supporting operational projects, and assisting with guest and employee communications. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance ructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment
Requires good negotiation and listening skills
Ability to act independently with little supervision
Skilled in problem solving and staff training
Efficiently handle multiple duties
Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
Requires a good understanding of company policies and procedures
Working knowledge of resort amenities, room designs, and general golf knowledge
Ability to handle stressful situations
Good attendance and punctual.
Exhibits professionalism.
Exhibits good grooming habits.
Wears the proper uniform.
Works efficiently.
Good written and oral communication skills
Proficient in Microsoft Office Suite
Basic understanding of landline phone with voicemail system
Responsible, organized, professional, and friendly
Follows all resort and office policies and standard operating procedures.
Conducts themselves in a professional manner with a positive attitude.

Responsibilities

Work directly with the Operations Manager to ensure all reports, guest follow-ups, and departmental tasks are completed accurately and on time
Answer and make phone calls related to guest questions, concerns, and inquiries; check and respond to voicemails daily
Respond to all guest information emails in a timely and professional manner
Use applications such as CoreTech and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) to complete reports, organize data, and distribute information to the appropriate personnel
Attend meetings assigned by management, take detailed notes, and distribute information to the appropriate employees
Use office equipment, including the Xerox machine, to copy, fax, print, scan, and distribute documents as needed
Utilize online applications, such as Canva, to create materials, reports, or other visual assets as requested
Check incoming mail and distribute it to the appropriate departments or personnel
Deliver materials and documents throughout the park as required
Audit report submissions as requested to ensure accuracy and compliance
Complete all assigned weekly reports, including but not limited to: Admissions Revenue Report Attendance Comparison Report Cabana Revenue and Check Average Report Operational Checkbook Report Season Pass Report Weather Report Social Media Tracking Report Weekly Snapshot Report Zip Code Survey Report
Complete the daily cabana reservation sheet accurately and timely
Assist with general administrative tasks such as filing, data entry, recordkeeping, and supporting departmental projects
Support other departments with clerical, reporting, or communication needs as assigned
Ensure compliance with company policies, procedures, and confidentiality requirements
Perform additional duties as assigned, with the understanding that responsibilities may evolve and expand over time
All other duties as assigned by management