Soaky Mountain Operations Manager

Wilderness Resort•Sevierville, TN

6d•Onsite

About The Position

SUMMARY: The Operations Manager manages, directs and oversees Park Services and Admissions operations. This requires constant hands on attention to the staffing and organizing of team members to ensure guest satisfaction and to minimize the potential for operational risks and to validate ticket and pass access. ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Ensure each guest receives outstanding guest service by providing a friendly environment Provide guests with a clean, safe and fun experience Responsible for ensuring the proper training / certifications are carried out in an appropriate time frame and consistent with company policies Ensure newly hired staff are trained properly and all training documentation is complete Observe and evaluate workers’ performance and complete performance reviews Ensure employee schedules (Park Services and Admissions) are completed, approved and posted in a timely fashion. Monitor and track departmental staff hours to ensure payroll is correct Inspect facilities for cleanliness Oversee Admissions Leadership and ensure Admissions team is in line with company policy Responsible for opening Admissions and Parking operations everyday by designated times Ensure supplies are stocked and placing orders when needed Leads training for safety, chemical use, pressure washers, pool vacuums, bathroom cleaning, slide cleaning and general cleaning Ensure all storage closets and warehouses are kept tidy and within safety requirements Tracks training for all department employees Track invoices and submit weekly invoice totals to Director and Assistant Director Operations Ensure continued operational expectations listed above during the winter operation of Snowy Mountain Pressure wash and soft wash slide exteriors Assist Maintenance with pre-season set up, including cabanas, funbrellas and other tasks assigned Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff and taking immediate corrective action when violations occur. All other duties as assigned by management

Requirements

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of guests, managers, executives and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment
Ability to be covered by and maintain company insurance
Ellis and Associates Instructor license or ability to obtain one within 3 months of hire
Strong leadership skills and ability to motivate people.
Requires good negotiation and listening skills.
Ability to act independently with little supervision.
Hands on manager, well organized, detail oriented, creative thinker.
Skilled in problem solving and staff training.
Efficiently handle multiple duties.
Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, and calculator.
Requires a good understanding of company policies and procedures.
Ability to handle stressful situations
Good attendance and punctual.
Exhibits professionalism.
Exhibits good grooming habits.
Wears the proper uniform.
Works efficiently.
Follows all resort and office policies and standard operating procedures.
Must possess a thorough understanding of safety standards and the ability to influence and enforce behavioral compliance across a diverse team.
Conducts themselves in a professional manner with a positive attitude.

Responsibilities

Ensure each guest receives outstanding guest service by providing a friendly environment
Provide guests with a clean, safe and fun experience
Responsible for ensuring the proper training / certifications are carried out in an appropriate time frame and consistent with company policies
Ensure newly hired staff are trained properly and all training documentation is complete
Observe and evaluate workers’ performance and complete performance reviews
Ensure employee schedules (Park Services and Admissions) are completed, approved and posted in a timely fashion.
Monitor and track departmental staff hours to ensure payroll is correct
Inspect facilities for cleanliness
Oversee Admissions Leadership and ensure Admissions team is in line with company policy
Responsible for opening Admissions and Parking operations everyday by designated times
Ensure supplies are stocked and placing orders when needed
Leads training for safety, chemical use, pressure washers, pool vacuums, bathroom cleaning, slide cleaning and general cleaning
Ensure all storage closets and warehouses are kept tidy and within safety requirements
Tracks training for all department employees
Track invoices and submit weekly invoice totals to Director and Assistant Director Operations
Ensure continued operational expectations listed above during the winter operation of Snowy Mountain
Pressure wash and soft wash slide exteriors
Assist Maintenance with pre-season set up, including cabanas, funbrellas and other tasks assigned
Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff and taking immediate corrective action when violations occur.
All other duties as assigned by management