Administrative Assistant

American Association of Nurse Practitioners, Inc. • Austin, TX

12d • Hybrid

About The Position

Responsible for providing administrative and customer service support to assist with efficient operation of the Accreditation, Conference, and Education (ACE) department.

Requirements

• High school diploma. Equivalent years of experience can be substituted for education plus the minimum required years of experience.
• Two or more years of customer service experience including helpdesk ticketing platforms (e.g., Zendesk).
• Two or more years of administrative support experience.
• Ability to learn software quickly with the right training provided.
• Proficient in software: Microsoft 365 office suite (Word, Excel, Teams, PowerPoint, Forms, SharePoint) Adobe Suite
• Basic skill level software experience required (intermediate level preferred): Audio-visual software (e.g., Camtasia, Riverside, Premier Pro) Project management platforms (e.g., Teamwork, Smartsheet)
• Ability to work independently, with input or guidance from colleagues and limited supervision.
• Excellent written and verbal communication skills.
• Excellent ability to perform all communications in a courteous and professional manner.
• Demonstrated ability to provide excellent customer service.
• Excellent interpersonal skills and a demonstrated team player.
• Excellent organizational skills with attention to detail and ability to perform tasks with high level of accuracy and follow-through.
• Excellent initiative and time management skills with ability to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• Demonstrated problem solving skills.
• Ability to perform tasks with a high level of accuracy and attention to detail.
• Ability to follow external and internal policies, procedures, and work instructions.
• Ability to travel to AANP Conferences when required (3-5% per year).

Nice To Haves

• Associate or bachelor’s degree.
• Data entry experience.
• Audio and/or video editing experience.
• Basic to intermediate experience with CRM (Customer Relationship Management) and/or AMS (Association Management Software) software (e.g., Salesforce, Aptify).
• Proficient in Smartsheet software.

Responsibilities

• Performs various administrative tasks and meets department deadlines.
• Edits speaker and faculty recordings.
• Organizes and assists with maintaining files and folders across the ACE department.
• Provides documentation and record keeping.
• Submits weekly ACE reports.
• Provides customer service support utilizing Zendesk, e-mail, and phone.
• Maintains recordkeeping for the department.
• Performs data entry and organization of data.
• Pulls data and reports for all areas of the department.
• Uses critical thinking to complete multiple tasks.
• Prepares, modifies, and proofreads documents for conferences.
• Supports LMS maintenance as needed.
• Support accreditation with record review and record keeping.
• Support workflow of renewal for microcredential programs.
• Support department recording process, as needed.

Benefits

• AANP offers attractive compensation; health, dental and vision insurance; 401(K) and employer match; generous paid time-off; 14 annual holidays, and a great work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED