Health Department Administrative Assistant - C/S

Allen County - IN•Fort Wayne, IN

40d•Onsite

About The Position

Under the direction of the Clinical Services & Case Management Division Director, the Administrative Assistant provides administrative and clerical support to the clinical divisions through excellent customer service to the clients of all the department's public health clinics. This position is covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

Requirements

High School Diploma or GED
Math and computation skills utilized in cash collection operations
Strong customer service skills and emotional intelligence, as well as excellent documentation/written communication skills
Strong attention to detail and accuracy for data entry
Working knowledge of adult and childhood vaccines
Ability to use numerous pieces of office equipment, including but not limited to, multi-line phone, printer, scanner, copier, monitor mounted camera, computer/tablet, and other job-related equipment.

Responsibilities

Responsible for client reception for all clinics [Sexually Transmitted Disease (STD), Infectious Disease (ID), Tuberculosis (TB), Refugees, Travel, and Immunizations] including providing excellent customer service, checking clients in and out and scheduling appointments. Staff are typically assigned to one or more clinics for routine work, but are cross-trained in all clinics for coverage as needed.
Prepares charts, verifies demographics and pay status, reviews immunization records, determines vaccines needed (if in registration at Imm. Clinic), and verifies Medicaid/Medicare/Insurance eligibility. Enters all information required into the Electronic Medical Record (EMR) for the patient.
Communicates with outside vendors or offices for client services as requested by clinician.
Triages clients to ensure safe infection control practices within the clinic prior to being taken to a room with a provider.
Answers questions related to clinic operations, fees, client referrals, and basic clinical questions including information regarding TB, STD's and Immunizations to the general public and to community healthcare providers.
Releases medical records to clients following all applicable confidentiality and request policies.
Scans and indexes all additional health records into the Electronic Medical Record (EMR).
Prepares documents for destruction per retention schedule.
Responsible for daily cash register operations including cash and credit transactions, verifying counts, and balancing at the end of the day.
Enters data into various work-related databases and runs reports as requested.
Responsible for performing billing functions including Medicaid/Medicare/Insurance eligibility verification and submission, as well as scanning and indexing of billing documentation.
Performs insurance eligibility verification and entry into the Practice Management system within the EMR.
Performs all other duties as assigned, including overtime as required.