Storage Operations - Administrative Assistant

Adams Property Group•Charleston, SC

13d

About The Position

Fast-paced commercial real estate company seeking a highly skilled and proactive Administrative Assistant to provide comprehensive administrative and operational support to our self-storage department. This pivotal role requires exceptional organizational skills, communication, discretion professionalism, and the ability to manage diverse responsibilities in a dynamic corporate environment. This role is crucial for ensuring the smooth administrative functioning of our multi-site self-storage portfolio, supporting our managers, and contributing to the overall operational efficiency of our self-storage operations. Property Operations Support · Serve as a point of contact for managers across multiple self-storage locations, assisting with select inquiries and directing complex issues to the appropriate party. · Assist with the onboarding and offboarding of properties, including coordinating system access, vendor setup, project scheduling, product ordering, marketing design, and contract execution. · Maintain and organize property-specific files, including vendor contracts, compliance records, and marketing assets. · Coordinate the dissemination of operational policies, procedural updates, and company-wide communications to field teams. · Support the rollout of new operational initiatives or software updates to property staff. Tenant & Billing Support · Assist the operations team with escalated billing disputes, or complex account adjustments. · Process and track refunds, NSF’s, chargebacks, and other account credits as authorized. Vendor & Maintenance Coordination · Assist with administrative aspects of vendor management for all properties. · Coordinate select emergency repair requests across the portfolio, liaising between on-site managers and approved vendors. Reporting & Data Management · Pull reports from various platforms (e.g., SiteLink, Yardi, Planner Hub, DropBox), compile data, and assist in analyzing property performance metrics. · Prepare weekly, monthly, and quarterly reports, highlighting key trends and areas for attention. · Audit property data for accuracy and consistency across the portfolio. · Process expense reports. · Handle confidential information with the utmost discretion and professionalism.

Requirements

Bachelor's degree preferred; Associate's degree with equivalent experience will be considered.
3-5+ years of progressive administrative experience, with at least 2 years specifically supporting property management operations, real estate, or a multi-unit service business.
Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
Exceptional written and verbal communication skills, with a keen eye for detail and professional grammar.
Proven ability to manage multiple priorities, meet deadlines, and adapt to changing demands in a fast-paced corporate environment.
Strong analytical and problem-solving abilities.
Unwavering professionalism, discretion, and integrity when handling sensitive information.
Proactive, self-motivated, and able to work independently with minimal supervision.
Excellent interpersonal skills and the ability to build effective working relationships the team.
Candidates must pass a drug screening, criminal background, and credit check to qualify.

Nice To Haves

Experience with property management software (e.g., SiteLink, Yardi, StorEdge) is highly preferred.

Responsibilities

Serve as a point of contact for managers across multiple self-storage locations, assisting with select inquiries and directing complex issues to the appropriate party.
Assist with the onboarding and offboarding of properties, including coordinating system access, vendor setup, project scheduling, product ordering, marketing design, and contract execution.
Maintain and organize property-specific files, including vendor contracts, compliance records, and marketing assets.
Coordinate the dissemination of operational policies, procedural updates, and company-wide communications to field teams.
Support the rollout of new operational initiatives or software updates to property staff.
Assist the operations team with escalated billing disputes, or complex account adjustments.
Process and track refunds, NSF’s, chargebacks, and other account credits as authorized.
Assist with administrative aspects of vendor management for all properties.
Coordinate select emergency repair requests across the portfolio, liaising between on-site managers and approved vendors.
Pull reports from various platforms (e.g., SiteLink, Yardi, Planner Hub, DropBox), compile data, and assist in analyzing property performance metrics.
Prepare weekly, monthly, and quarterly reports, highlighting key trends and areas for attention.
Audit property data for accuracy and consistency across the portfolio.
Process expense reports.
Handle confidential information with the utmost discretion and professionalism.