Administrative Assistant

Arizona State University•Tempe, AZ

11d•$20 - $21

About The Position

RATE OF PAY: $20.19 - $21.48 per hour; DOE The Front Desk Administrative Assistant maintains responsibility for engagement, scheduling, and interfacing with all incoming patients to ASU Counseling Services. This job requires a strong understanding of the University student population and sensitivity to the mental health needs of the community. Familiarity with electronic health record systems and experience in phone queue metrics is important. The position works closely with administrative and clinical staff in the completion of registration of patients, scheduling, appointment management, referral completion, management of a high volume of telephone calls, and scanning of documentation. An understanding of HIPAA and patient confidentiality is also imperative. Familiarity with university support systems is also beneficial. The position requires the use of judgment and initiative to determine the best approach for urgent and non-urgent patient care needs. Participation in Quality Assurance reporting is also an aspect of the position to determine sound approaches to engaging in high levels of patient care. Other duties may be assigned that align with the needs of an office environment. Days and Schedule: Work location is primarily at the West campus, but you may occasionally be required to travel to our other campuses for coverage. This position is a full-time position, Monday through Friday, 8 AM to 5 PM; evenings and weekends may occasionally be required.

Requirements

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Communicate effectively
Use computers effectively, including inputting, reviewing, and retrieving information, extended periods of screen viewing, and using the mouse and keyboard
Work in an office setting and use office equipment (e.g. scanners, printers, copiers, fax machines, telephones)
Sitting or standing for extended periods of time
Lifting or moving up to 45lbs.
Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Front office and healthcare experience
Experience in scheduling and management of appointments
Experience in utilizing an EHR (electronic health record) system
Evidence of effective communication skills
Experience in customer service skills
Experience in utilizing a multiline phone and/or call center
Demonstrated knowledge of health records, privacy and security regulations
Experience in multitasking and making accurate decisions based on client and clinician needs

Responsibilities

Maintaining accuracy in scheduling patients to meet with mental health providers
Providing high levels of customer service to students, faculty, staff, family members, and other university partners who contact the counseling center by phone through the phone queue system
Providing support to clinical service providers
Assisting intermittently with the completion of referral documentation to outside providers
Participation in Quality Assurance reporting to ensure high levels of customer service provision
Utilizing Electronic Medical Records functions to document all pertinent information
Completing registration of patients into the electronic health record
Organizing and prioritizing workload based on acuity
Maintaining confidentiality by following all applicable HIPAA regulations
Utilizing excellent telephone etiquette and customer service skills
Maintaining knowledge of the university community and being a detail-oriented team member who demonstrates enthusiasm and has a caring commitment to the patient
Responsible for taking a leadership role in cultivating, creating, and ensuring student participation in ASU Spirit, Pride, and Tradition, while instilling institutional affiliation and college pride.