Administrative Assistant

Boston Medical Center•Brighton, MA

1d•Onsite

About The Position

Provides administrative support to the Pain Management department, ensuring efficient daily operations, patient flow, and communication. This role serves as a key point of contact for patients and requires strong customer service skills, attention to detail, and the ability to manage high-volume interactions in a fast-paced environment. Performs job functions in a manner that supports operational efficiency, patient satisfaction, and compliance with hospital policies and procedures.

Requirements

High School Diploma required
Strong customer service skills with the ability to handle a high volume of patient interactions
Ability to manage difficult or sensitive situations with professionalism and composure
Strong communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced healthcare environment
Strong organizational skills and attention to detail
Ability to maintain confidentiality and handle sensitive patient information
Experience with administrative functions such as scheduling, documentation, and coordination
Proficiency in Microsoft Office and general computer systems
Ability to work independently and as part of a team

Nice To Haves

Associate’s degree or business school training preferred
Prior experience in a healthcare or medical office setting
Familiarity with medical terminology

Responsibilities

Acts as liaison between patients, providers, and internal departments to ensure effective communication and workflow
Coordinates patient appointments, including recurring monthly visits and follow-up scheduling
Manages patient-related documentation, including charts, lab results, and treatment records, ensuring accuracy and compliance
Assists with patient communication, including responding to messages, scheduling needs, and general inquiries via phone and internal systems
Supports daily patient flow through check-in and check-out processes
Maintains departmental records and ensures adherence to organizational policies and procedures
Ensures proper maintenance of office and exam room equipment
Provides excellent customer service to patients, staff, and external stakeholders in alignment with service standards
Adheres to all confidentiality policies and regulatory requirements