Administrative Assistant

Avalon International Aluminum LLC • Tualatin, OR

1d • $20

About The Position

As an Administrative Assistant, you will work directly with our clients to answer their questions regarding order status, production timelines, and any related inquiries. You will also assist in managing and maintaining our ERP system to ensure orders and data are accurately recorded. This role involves a combination of customer service and administrative tasks, and it’s ideal for someone looking to gain experience in a manufacturing environment while working closely with clients.

Requirements

• High school diploma or equivalent
• Previous experience in a customer service or administrative role is preferred.
• A strong willingness to learn and develop ERP and order management skills.
• Excellent customer service skills with the ability to communicate clearly and professionally with clients regarding their orders.
• Strong organizational skills and attention to detail, especially when handling order information in the ERP system.
• Ability to manage multiple tasks and prioritize effectively, especially in a fast-paced environment.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Ability to work both independently and collaboratively with the team to ensure client satisfaction.

Nice To Haves

• Familiarity with ERP systems or similar software used for order management.
• Prior experience in a manufacturing environment or knowledge of the production process is a plus.
• Basic knowledge of data entry and order management systems.

Responsibilities

• Serve as the point of contact for clients needing updates on their orders, including delivery dates, production status, and any issues with their orders.
• Provide clear and helpful responses to client inquiries, ensuring excellent customer service.
• Address and resolve any order-related issues, working with the operations team to find timely solutions.
• Maintain accurate records of client communications and follow-up to ensure customer satisfaction.
• Coordinate with production and shipping teams to provide clients with the latest updates on their orders.
• Update clients on any delays or issues with their orders in a timely and professional manner.
• Assist in generating order reports and status updates from the ERP system to support client communications.

Benefits

• At Avalon, we are committed to fostering professional growth in a supportive and collaborative environment.
• As an administrative assistant, you will gain hands-on experience in customer service and ERP administration, with the opportunity to grow within the company.
• We offer competitive pay, benefits, and the chance to work with a dedicated team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees