Administrative Assistant BH

Cornell Scott-Hill health•New Haven, CT

About The Position

Cornell Scott-Hill Health Center is looking for a bilingual Administrative Representative to support our patients. Summary Responsible for providing administrative support in the behavioral health department. Performs all secretarial and office managerial functions. Coordinates the day-to-day office operations for the department including scheduling, daily insurance verification, billing, preauthorization entry, authorization tracking, and other administrative duties, Must be able to handle fast paced environment with on-going multiple office tasks for the various disciplines; answering telephones, maintaining multiple schedules, knowledgeable of commercial and state insurances, Access Health CT, and the maintenance of office equipment. The Administrative Assistant for behavioral health MAT (medication assisted treatment) will be responsible for accurately verifying, creating and maintaining patient accounts for weekly MAT billing, assure proper authorizations are secured, and assess patient and guarantor needs for financial or other assistance to facilitate payment for health related services.

Requirements

High School Diploma/GED required. Business School graduate preferred.
Minimum of two (2) years related experience working in a medical/healthcare facility or business setting preferred.
Must possess strong organizational, communication and interpersonal skills.
General knowledge of medical terminology, standard customer service and insurance practices preferred.
Must be able to make sound decisions, handle confidential matters and work independently.
Ability to handle medical and social situations sensitively and discreetly.
Must be able to effectively deal with people in person, electronically and via telephone.
Ability to prioritize and meet deadlines.
Strong problem-solving skills and the ability to work independently.
Exceptional computer and word processing skills; familiarity with Microsoft, Internet and E-mail.

Nice To Haves

Fluency in English and Spanish (verbal and written) preferred.

Responsibilities

Responsible for performing all secretarial and office managerial functions required by the Director in order to ensure smooth managerial/business operations.
Responsible for answering calls and inquiries relative to department functions. Responds accordingly and/or relays accurate messages.
Responsible for recording and calculating timesheets for the appropriate department, if applicable.
Responsible for collection and distribution of mail within the department as appropriate.
Greets and assists staff and visitors. Maintains a respectable and professional attitude with co-workers, supervisors and patients at all times.
Oversees the maintenance and stock of general office supplies.
Accurately verifies, creates and maintains patient accounts in the billing and other carrier computers.
Performs data entry as required for billing MAT services.
Responsible for ddap entry and maintenance.
Documents approved CS-HHC sliding scale fees in the billing system ensuring that the discount is correct.
Performs collection and posts payments to accounts as required.
Responsible for assisting Patient Accounts with denied MAT claims as needed.
Responsible for verifying monthly MAT roster and scheduled appointments.
Responsible for verifying insurances and assist patients with inactive insurance needs.
Responsible for the maintenance of billing and credentialing data, if applicable.
Coordinates and prepares third party billing and management of provider/facility credentialing with third party payers, if applicable.
Assists departments in formatting, creating and/or editing the following as needed: forms for clinical administrative use, hand written protocols, announcements, and schedules (applicable to IM only).
Maintains up-to-date files on providers, required practicing licenses, use of CME days and monetary allowances, CV's and other pertinent files for medical clinical staff (applicable to IM only).
Maintains credentials, CME and expense files for all LIP staff. Works with HR to collect up to date licenses, CME, CVs and other pertinent files for medical clinical staff (applicable to IM only).
Responsible for coordinating in-house CPR training program. Oversees enrollment and coordination of the training with the outside CPR Provider (applicable to IM only).
Attends meetings as assigned by the Director.
Performs all other duties as assigned.