Administrative Assistant Senior

American Electric Power•Greenwood, AR

7d•$54,063 - $81,095•Onsite

About The Position

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.) and, when prepared by the business unit, are described separately on an addendum to this position description. Job Posting End Date 04-05-2026 Please note the job posting will close on the day before the posting end date. What You'll Do: Major responsibilities: under moderate to limited supervision, compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures; obtain, assemble and organize data for use by supervisor or others. establish and maintain filing and record keeping systems. answer customer or public inquiries and follow up on routine inquiries as required. maintain confidentiality of company matters and data as required. Communication and interpersonal skills: effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means. works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested. Customer focus: anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service. Problem solving and initiative uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments. reviews, initiates and recommends corrective actions or improvements to administrative practices. Informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues. What We're Looking For: High school graduate or GED. Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable. The minimum experience necessary for this position should include a total of 3 to 4 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate. Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem-solving skills. Demonstrated proficiency with computers and the use of office-oriented software products. Where You'll Work: Greenwood, AR What You'll Get: $54,063 - $81,095 In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Requirements

High school graduate or GED
Experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable
The minimum experience necessary for this position should include a total of 3 to 4 years of related experience or the equivalent, normally obtained by progression through the classification of Administrative Associate
Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative
Must possess the ability to organize data and processes and communicate effectively, both orally and in writing
Displays good analytical and problem-solving skills
Demonstrated proficiency with computers and the use of office-oriented software products

Responsibilities

compose, prepare, review and/or process documents which require some independent analysis, exercising moderate judgment and good working knowledge of company and/or department work procedures
obtain, assemble and organize data for use by supervisor or others
establish and maintain filing and record keeping systems
answer customer or public inquiries and follow up on routine inquiries as required
maintain confidentiality of company matters and data as required
effectively and clearly communicates instructions, ideas and department procedures and policies to customers, employees and managers in person, by telephone or by written or electronic means
works effectively as a team member within department and, due to knowledge and expertise, participates on inter-department teams as requested
anticipates needs of customers, management, and department, providing recommendations for procedure revisions and efficiencies that improve customer service
uses independent judgment, initiative and knowledge of department and company needs and goals in accomplishing work assignments
reviews, initiates and recommends corrective actions or improvements to administrative practices
informally recruits others inside and outside of department who are knowledgeable to assist in resolving administrative, clerical and technical issues